Cresta
cresta.com
AI platform that gives contact center agents real-time coaching and assistance.
Quick Information
- Category:
- Business
- Pricing:
- Contact Sales
- Platforms:
- Web
- API Available:
- Yes
- Last Verified:
- September 2026
What Is Cresta?
Cresta provides enterprise AI contact center software — real-time agent assist, context-aware knowledge agents, and coaching tools for large-scale call and chat centers. Pricing is entirely unpublished and enterprise-only: every call-to-action routes to a demo request rather than a pricing page, with known reference points from AWS Marketplace listings showing 12-month contracts around $150,000 for Agent Assist covering up to 125,000 chats or 100,000 calls, and broader industry estimates placing typical packages between $60,000 and $150,000+ per year.
Its economics are explicitly built for Fortune 500-scale deployments: pricing depends on which products are selected, interaction volume, seat counts, channel coverage, integrations, and implementation complexity, with large enterprise contracts commonly reaching six to seven figures annually. That puts it firmly out of reach for most SMB and mid-market teams, a deliberate positioning choice rather than an oversight — Cresta competes for large, established contact center operations rather than smaller support teams just adopting AI tools.
It's aimed at large enterprise contact centers with substantial call and chat volume needing real-time agent assistance and coaching at scale, with the six-to-seven-figure annual contract size making it a serious enterprise procurement decision. See our Business tools directory for lighter-weight alternatives like Crescendo.
What Can You Use Cresta For?
Real-time agent assistance
Provides real-time guidance and support to contact center agents during live interactions.
Context-aware knowledge access
Surfaces relevant knowledge and answers to agents automatically based on conversation context.
Agent coaching and performance
Coaches agents in real time to improve call and chat handling quality.
Cresta Features
- Agent Assist — Provides real-time guidance to agents during chat and voice interactions.
- Context-aware knowledge agent — Surfaces relevant answers and information automatically during customer conversations.
- Enterprise-scale deployment — Built for high-volume, large-scale contact center operations.
Who Is Cresta For?
- Large enterprise contact centers — Gets real-time agent assistance and coaching at Fortune 500 scale.
- High-volume support operations — Handles hundreds of thousands of interactions annually with dedicated AI support tooling.
Cresta Pros & Limitations
What We Like
- Purpose-built for the complexity and scale of large enterprise contact center operations
- Context-aware knowledge agent genuinely reduces agent lookup time during live calls
- Real-time coaching adds ongoing performance improvement beyond simple call scripting
Limitations
- No published pricing — every deal requires a demo and custom sales negotiation
- Six-to-seven-figure annual contracts put it out of reach for SMB and mid-market teams
- Pricing complexity (products, volume, seats, integrations) makes budgeting difficult without a direct quote
Cresta Pricing
Contact Sales
Pricing was last verified September 2026. Check the official website for the latest pricing.
AI Listing Jungle Ranking
- Global Rank:
- #131
- Overall Score:
- 73.5/100
- Monthly Users:
- –
- Rank Change:
- ▼ 7
This ranking reflects AI Listing Jungle's own independent scoring methodology and is not an endorsement by Cresta or its company. How Our Rankings Work
Frequently Asked Questions
How much does Cresta cost?
Pricing is unpublished; known reference contracts run around $150,000/year for Agent Assist, with typical enterprise packages between $60,000 and $150,000+ annually.
Is Cresta suitable for small businesses?
No, its enterprise-only economics and six-to-seven-figure contracts are built for large, established contact center operations.
What does Cresta’s Agent Assist do?
Provides real-time guidance and knowledge access to agents during live chat and voice interactions.
Does Cresta publish pricing?
No, all pricing requires a demo request and custom sales quote.
Our Take
Cresta's real-time agent assistance and context-aware knowledge tools are genuinely powerful for large-scale contact center operations, reflecting its enterprise-only positioning.
Smaller support teams should look toward lighter-weight, more transparently priced alternatives rather than trying to fit Cresta's six-to-seven-figure contracts into a smaller budget.
Cresta Alternatives
Cresta Comparisons
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