DoNotPay
donotpay.com
AI 'robot lawyer' that automates consumer legal tasks like disputes and cancellations.
Quick Information
- Category:
- Business
- Pricing:
- Paid
- Platforms:
- Web
- Last Verified:
- September 2026
What Is DoNotPay?
DoNotPay markets itself as an AI-powered consumer advocacy tool for tasks like fighting parking tickets, canceling subscriptions, and drafting legal documents, priced around $36 every two months plus a $10/month add-on for AI chat features. The service remains operational as of 2026, though its homepage now explicitly states it is not a law firm and does not provide legal advice — a direct result of regulatory action against the company.
This history matters for anyone evaluating the tool: in January 2025, the FTC finalized an order against DoNotPay for making deceptive "AI lawyer" claims, requiring $193,000 in monetary relief and consumer notifications, after finding the company never tested whether its AI actually performed at the level of a human lawyer or hired attorneys to verify the accuracy of its legal-adjacent features. That regulatory history is reflected in the service's current reputation — Trustpilot shows a 1.8 out of 5 star rating from 379 reviews as of June 2026, with 73% one-star ratings, a meaningfully negative signal worth weighing heavily before subscribing.
It's aimed at consumers wanting help with routine bureaucratic tasks like ticket disputes or subscription cancellations, with the FTC settlement and poor current reputation making it important to set realistic expectations — this is not a substitute for actual legal advice or representation, a limitation the company itself now has to disclose. See our Business tools directory for legal AI tools built for professional use, like ContractPodAi, which serve a different market and use case entirely.
What Can You Use DoNotPay For?
Consumer bureaucratic task assistance
Helps with routine tasks like parking ticket disputes and subscription cancellations.
Basic legal document drafting
Drafts basic legal-adjacent documents for consumer use, explicitly not as legal advice.
AI chat consumer assistance
Provides AI chat support for consumer advocacy questions via a paid add-on.
DoNotPay Features
- Ticket and dispute assistance — Helps consumers contest parking tickets and similar routine disputes.
- Subscription cancellation help — Assists with canceling unwanted subscriptions.
- AI chat add-on — Provides additional AI chat functionality for $10/month.
Who Is DoNotPay For?
- Consumers with routine bureaucratic tasks — Gets assistance with tasks like ticket disputes without hiring a lawyer.
- Budget-conscious individuals — Uses a relatively low-cost service for simple consumer advocacy needs.
DoNotPay Pros & Limitations
What We Like
- Addresses genuinely tedious routine consumer tasks like subscription cancellation
- Relatively low base cost at roughly $36 every two months
Limitations
- FTC finalized a $193,000 settlement in January 2025 over deceptive "AI lawyer" claims
- Current Trustpilot rating is 1.8/5 stars with 73% one-star reviews as of June 2026
- Explicitly not a law firm and does not provide legal advice, per its own required disclosure
- Company admitted it never tested whether its AI performed at a human lawyer’s level
DoNotPay Pricing
| Plan | Price | Main Features |
|---|---|---|
| Standard | ~$36/2 months | Core consumer advocacy features |
| AI Chat add-on | $10/month | Additional AI chat functionality |
Pricing was last verified September 2026. Check the official website for the latest pricing.
AI Listing Jungle Ranking
- Global Rank:
- #195
- Overall Score:
- 69.5/100
- Monthly Users:
- 200K+
- Rank Change:
- ▼ 10
This ranking reflects AI Listing Jungle's own independent scoring methodology and is not an endorsement by DoNotPay or its company. How Our Rankings Work
Frequently Asked Questions
Did DoNotPay have legal trouble?
Yes, the FTC finalized an order in January 2025 requiring $193,000 in monetary relief over deceptive "AI lawyer" claims.
Is DoNotPay a real law firm?
No, its own homepage now explicitly states it is not a law firm and does not provide legal advice.
What is DoNotPay’s current reputation?
Trustpilot shows a 1.8/5 star rating with 73% one-star reviews as of June 2026.
How much does DoNotPay cost?
Approximately $36 every two months, plus an optional $10/month AI chat add-on.
Our Take
DoNotPay's FTC settlement and current poor reputation (1.8/5 stars, 73% one-star reviews) are serious, documented concerns that any prospective user should weigh heavily before subscribing.
The service explicitly disclaims being a law firm or providing legal advice — treat any output as a starting point for simple bureaucratic tasks, never as a substitute for real legal counsel.
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