Front AI
front.com
AI-assisted customer service and shared inbox platform.
Quick Information
- Category:
- Business
- Pricing:
- Paid
- Platforms:
- Web, iOS, Android
- API Available:
- Yes
- Last Verified:
- September 2026
What Is Front AI?
Front is a shared inbox and customer communication platform with AI features layered across three tiers — Starter at $25/seat/month (single channel, max 10 seats), Professional at $65/seat/month (omnichannel, advanced automations, up to 50 seats), and Enterprise at $105/seat/month (advanced automation, AI-powered workflows, custom reporting, SLA) — all billed annually, with annual billing saving roughly 24% versus monthly.
A critical cost detail worth understanding before budgeting: most AI features cost extra on top of the base seat price, and only Enterprise bundles the assistive AI suite (Copilot, Smart QA, Smart CSAT) — meaning a Professional seat at $65 can quickly become $110/seat/month once Copilot ($20) and the QA+CSAT bundle ($25) are added, before even accounting for Autopilot's per-conversation charges. That makes the $105 Enterprise tier potentially more cost-effective than Professional-plus-add-ons for any team actually wanting the full AI feature set, despite Enterprise's higher headline price.
It's aimed at customer support and communication teams wanting a shared inbox with AI-assisted workflows, with careful cost comparison between Professional-plus-add-ons and bundled Enterprise being essential before choosing a tier based on the AI features actually needed. See our Business tools directory for related shared inbox and support platforms.
What Can You Use Front AI For?
Shared inbox management
Manages customer communication through a shared team inbox.
AI-assisted response drafting
Uses Copilot to assist with drafting customer responses.
AI quality assurance
Uses Smart QA and Smart CSAT to assess conversation quality and customer satisfaction.
Front AI Features
- Copilot — AI assistant for drafting and improving customer responses.
- Smart QA — AI-powered quality assurance analysis of support conversations.
- Smart CSAT — AI-powered customer satisfaction scoring and analysis.
- Autopilot — AI-powered automated conversation handling, billed per conversation.
Who Is Front AI For?
- Customer support teams — Manages shared communication with AI-assisted response drafting and quality assurance.
- Teams wanting full AI feature bundling — Uses Enterprise, which bundles Copilot, Smart QA, and Smart CSAT rather than stacking add-ons on Professional.
Front AI Pros & Limitations
What We Like
- Enterprise tier bundles the full AI suite, potentially more cost-effective than Professional-plus-add-ons
- Meaningful 24% annual billing discount versus monthly
- Omnichannel support and advanced automation available starting on Professional
Limitations
- Most AI features cost extra on top of the base seat price for Starter and Professional tiers
- A fully AI-equipped Professional seat can effectively cost more per month than the higher-tier Enterprise seat
- Autopilot adds per-conversation charges beyond the base subscription
Front AI Pricing
| Plan | Price | Main Features |
|---|---|---|
| Starter | $25/seat/month (annual) | Single channel, up to 10 seats |
| Professional | $65/seat/month (annual) | Omnichannel, advanced automations, up to 50 seats |
| Enterprise | $105/seat/month (annual) | AI suite bundled (Copilot, Smart QA, Smart CSAT), custom reporting, SLA |
Pricing was last verified September 2026. Check the official website for the latest pricing.
AI Listing Jungle Ranking
- Global Rank:
- #287
- Overall Score:
- 64.7/100
- Monthly Users:
- –
- Rank Change:
- ▼ 18
This ranking reflects AI Listing Jungle's own independent scoring methodology and is not an endorsement by Front AI or its company. How Our Rankings Work
Frequently Asked Questions
Are AI features included in Front’s base price?
Only on Enterprise — Starter and Professional charge extra for Copilot, Smart QA, and Smart CSAT.
Is Enterprise cheaper than Professional with AI add-ons?
It can be — a fully AI-equipped Professional seat can cost more per month ($110+) than the $105 Enterprise seat that bundles the AI suite.
What is Front Autopilot?
An AI feature for automated conversation handling, billed per conversation beyond the base subscription.
Does annual billing save money?
Yes, roughly 24% compared to monthly billing.
Our Take
Front's AI add-on structure means the true cost comparison between Professional-plus-add-ons and Enterprise requires real math — Enterprise's bundled AI suite can end up cheaper for teams wanting the full feature set.
Calculate your actual expected AI feature usage before assuming the lower headline Professional price is the better deal.
Front AI Alternatives
Front AI Comparisons
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