Gorgias
gorgias.com
AI-powered customer support platform built for e-commerce brands.
Quick Information
- Category:
- Marketing
- Pricing:
- Freemium
- Platforms:
- Web
- API Available:
- Yes
- Last Verified:
- September 2026
What Is Gorgias?
Gorgias provides e-commerce customer support with AI automation, pricing its Helpdesk by ticket volume — plans range from $10/month (Starter) to $900/month (Advanced), plus custom Enterprise, with unlimited users included on every plan since cost is tied to conversation volume rather than seats. AI Agents are billed entirely separately at $1.00 per AI-resolved ticket on monthly billing ($0.90 on annual), and overage charges of $0.36-$0.40 per ticket kick in once the monthly ticket limit is exceeded.
A genuinely important cost structure detail to understand before budgeting: you pay both the base Helpdesk fee and the separate AI resolution fee, even when no human agent touches a conversation at all — meaning AI automation isn't a cost-reducing alternative to the base plan, it's an additional cost layered on top. A real-world example illustrates the gap: a mid-sized store on the Pro annual plan handling 3,000 conversations/month, with 1,000 AI-resolved, ends up paying roughly $18,700/year — over five times the advertised "$300/month" base price once ticket volume, overages, and AI fees are combined.
It's aimed at e-commerce businesses wanting AI-assisted customer support with unlimited team members, with the genuinely confusing pricing structure (widely noted as one of the most complex in the customer service industry) requiring careful modeling of actual ticket volume and expected AI resolution rate before budgeting. See our Business tools directory for related customer support AI platforms.
What Can You Use Gorgias For?
E-commerce customer support
Manages customer support tickets for e-commerce businesses.
AI ticket automation
Automatically resolves customer support tickets using AI, billed per resolution.
Unlimited team support access
Supports unlimited users on every plan, with cost tied to ticket volume instead.
Gorgias Features
- AI Agent ticket resolution — Automatically resolves customer support tickets, billed separately per resolution.
- Ticket-volume-based pricing — Prices the base Helpdesk plan by conversation volume rather than seats.
- Unlimited team members — Includes unlimited users on every plan tier.
Who Is Gorgias For?
- E-commerce businesses — Gets unlimited team access to customer support tools with AI automation available.
- Businesses with predictable ticket volume — Can more accurately estimate costs by understanding their actual monthly conversation volume.
Gorgias Pros & Limitations
What We Like
- Unlimited team members included on every plan, not gated by seat count
- AI Agent resolution is genuinely automated, reducing manual ticket handling
- Ticket-based pricing can favor smaller support volumes at lower cost tiers
Limitations
- You pay both the base plan fee and the AI resolution fee even when AI fully resolves a ticket without human involvement
- Real total cost can run 5x or more above the advertised base plan price once volume and AI fees are included
- Widely regarded as one of the most confusing pricing structures in the customer service software industry
Gorgias Pricing
| Plan | Price | Main Features |
|---|---|---|
| Starter | $10/month | Base Helpdesk, unlimited users, ticket-volume-based limit |
| Advanced | $900/month | Higher ticket volume allowance |
| AI Agent | $1.00/resolved ticket ($0.90 annual) | Separate charge on top of the base Helpdesk plan |
| Enterprise | Custom | Organization-scale deployment |
Pricing was last verified September 2026. Check the official website for the latest pricing.
AI Listing Jungle Ranking
- Global Rank:
- #196
- Overall Score:
- 69.5/100
- Monthly Users:
- –
- Rank Change:
- ▲ 58
This ranking reflects AI Listing Jungle's own independent scoring methodology and is not an endorsement by Gorgias or its company. How Our Rankings Work
Frequently Asked Questions
Do I pay for AI resolutions even without a human agent?
Yes, the AI Agent fee is charged separately on top of the base Helpdesk fee for every AI-resolved ticket.
How is Gorgias’ base plan priced?
By ticket volume rather than seats, with unlimited users included on every plan.
What happens if I exceed my ticket limit?
Overage charges of $0.36-$0.40 per ticket apply.
What is a realistic total cost example?
A mid-sized store with 3,000 monthly conversations and 1,000 AI resolutions can cost roughly $18,700/year, well above the advertised base price.
Our Take
Gorgias' pricing structure genuinely requires careful modeling before committing — the combination of ticket-volume base pricing plus separate AI resolution fees can push real costs to 5x the advertised base price.
Understand your actual monthly conversation volume and expected AI resolution rate before budgeting off the headline plan price alone.
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