Salesforce Agentforce
salesforce.com
Salesforce's platform for building autonomous AI business agents.
Quick Information
- Category:
- Business
- Pricing:
- Enterprise
- Platforms:
- Web, Salesforce integration
- Free Plan:
- No
- API Available:
- Yes
- Last Verified:
- September 2026
What Is Salesforce Agentforce?
Salesforce Agentforce is Salesforce's platform for building autonomous AI business agents, absorbing what was previously the separate "Einstein Copilot" product as of January 2025 (rebranded to "Agentforce Default," with no functional changes, just naming and UI refinements). Pricing comes in three distinct models depending on deployment: $2 per conversation, Flex Credits at $500 per 100,000 credits, or per-user licensing starting at $125/user/month — Agentforce add-ons run $125-$150/user/month, and full Agentforce 1 Editions start at $550+/user/month. As of July 2026, Agentforce Help Agent introduced pay-per-resolution pricing, billing only when an issue is fully resolved without human intervention.
Its genuinely flexible buying model — supporting Pre-purchase, PayGo, and Pre-commit options, with Pre-commit being made widely available through 2026 — reflects a real effort to accommodate different deployment patterns, though it also adds real complexity: only Flex Credits are available across all three payment models, while conversation pricing and the higher-tier editions are restricted to specific buying approaches, so understanding which pricing model applies to your specific deployment matters before budgeting.
It's aimed at Salesforce customers wanting to build and deploy autonomous AI agents for sales, service, and other business functions, with the pay-per-resolution Help Agent pricing (since July 2026) offering a genuinely outcome-based alternative to flat per-user licensing for support use cases specifically — given the real pricing complexity across three different models, budget extra time to determine which structure fits your deployment before committing. See our Business & Productivity tools directory for related tools like Microsoft Copilot and ServiceNow AI Agents.
What Can You Use Salesforce Agentforce For?
Autonomous AI agent deployment
Builds and deploys autonomous AI agents for sales, service, and business functions.
Pay-per-resolution support automation
Automates customer support resolutions with billing tied to successful outcomes.
CRM-integrated AI assistance
Provides AI assistance embedded across Salesforce’s CRM and business tools (formerly Einstein Copilot).
Salesforce Agentforce Features
- Agentforce Help Agent — Provides pay-per-resolution automated support, billing only on successful resolution.
- Flexible buying models — Supports Pre-purchase, PayGo, and Pre-commit pricing structures.
- Flex Credits — Provides usage-based credits available across all three payment models.
Who Is Salesforce Agentforce For?
- Salesforce customers — Uses Agentforce to build and deploy autonomous AI agents within their existing Salesforce environment.
- Customer support teams — Uses Agentforce Help Agent’s pay-per-resolution model for outcome-based support automation.
Salesforce Agentforce Pros & Limitations
What We Like
- Genuinely outcome-based pay-per-resolution pricing (Help Agent, since July 2026) aligns cost with actual value delivered
- Flexible buying models (Pre-purchase, PayGo, Pre-commit) accommodate different deployment patterns
- Deep native integration with Salesforce’s existing CRM and business tools
Limitations
- Genuinely complex, multi-model pricing structure requires careful evaluation to determine what applies to a specific deployment
- Higher-tier Agentforce 1 Editions ($550+/user/month) represent a significant cost for full platform access
- Not all pricing models are available across all payment structures, adding to the complexity
Salesforce Agentforce Pricing
| Plan | Price | Main Features |
|---|---|---|
| Conversation-based | $2/conversation | Pay per conversation |
| Flex Credits | $500 per 100,000 credits | Usage-based, available across all payment models |
| Per-user licensing | From $125/user/month | Add-ons up to $150/user/month |
| Agentforce 1 Editions | $550+/user/month | Full platform access |
| Help Agent (pay-per-resolution) | Per resolved issue | Billed only on successful automated resolution |
Pricing was last verified September 2026. Check the official website for the latest pricing.
AI Listing Jungle Ranking
- Global Rank:
- #646
- Overall Score:
- 23.3/100
- Monthly Users:
- –
- Rank Change:
- ▼ 19
This ranking reflects AI Listing Jungle's own independent scoring methodology and is not an endorsement by Salesforce Agentforce or its company. How Our Rankings Work
Frequently Asked Questions
What happened to Einstein Copilot?
It was rebranded to "Agentforce (Default)" in January 2025, with no functional changes.
How much does Agentforce cost?
From $2/conversation or $125/user/month, up to $550+/user/month for full editions, depending on the model.
What is pay-per-resolution pricing?
Introduced July 2026 for Help Agent, billing only when an issue is fully resolved automatically.
Which buying models are available?
Pre-purchase, PayGo, and Pre-commit, though not all pricing tiers support every model.
Our Take
Agentforce's absorption of the former Einstein Copilot (confirmed January 2025) consolidates Salesforce's AI assistant and autonomous agent branding under one name, worth knowing if you're searching for the older product name.
The genuinely complex multi-model pricing structure requires real upfront evaluation — determine which of the three pricing approaches applies to your deployment before budgeting.
Salesforce Agentforce Alternatives
Salesforce Agentforce Comparisons
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