Zowie

Zowie is an AI-powered customer service platform built primarily for ecommerce businesses, automating support across chat, email, and social media for repetitive inquiries related to orders, returns, shipping, and more. It reports handling up to 60% of common questions within 4 weeks of deployment, cutting response and resolution times by around 67%, and automating up to 95% of support tickets — holding a 4.9 rating on the Shopify App Store. Zowie doesn't publish pricing (its pricing page returns a 404 as of July 2026), positioning its billing as outcome-based (paying for conversations the AI handles rather than per seat) — the only public data point is an AWS Marketplace listing at roughly $34,500/year for 25,000 conversations (~$1.38/conversation). There is no free trial, no free version, and no self-serve signup — it's a sales-led motion built around annual contracts.

Its reported 95% support ticket automation rate and 67% reduction in response/resolution times, if achieved in practice, represent genuinely substantial operational impact for ecommerce support teams, and the strong 4.9 Shopify App Store rating provides real, verifiable third-party validation from actual ecommerce merchants using the product.

It's aimed at ecommerce businesses wanting AI-automated customer support specifically for order status, returns, and refunds, with the important honest caveat that there's no way to test the product without going through a full sales conversation — no free trial, no free version, and no self-serve signup exist, meaning any evaluation requires committing to the sales process upfront, and the outcome-based, per-conversation pricing (roughly $1.38/conversation based on the one public data point) should be modeled against expected support volume before committing to an annual contract. See our Business & Productivity tools directory for related tools like Gorgias and Zendesk AI.

Ecommerce customer support automation

Automates repetitive inquiries about orders, returns, shipping, and refunds.

Multi-channel support automation

Automates customer support across chat, email, and social media.

High-volume ticket resolution

Automates up to 95% of support tickets, reducing manual handling volume.

Is there a free trial for Zowie?

No, there’s no free trial, free version, or self-serve signup — it’s a sales-led annual contract model.

How much does Zowie cost?

Outcome-based billing, roughly $1.38/conversation based on a public AWS Marketplace listing (~$34,500/year for 25,000 conversations).

What percentage of tickets can Zowie automate?

Reportedly up to 95% of support tickets.

What is Zowie’s Shopify App Store rating?

4.9.