Gladly AI
gladly.com
AI-powered customer service platform focused on lifelong customer conversations.
Quick Information
- Category:
- Business
- Pricing:
- Contact Sales
- Platforms:
- Web
- API Available:
- Yes
- Last Verified:
- September 2026
What Is Gladly AI?
Gladly is a customer service platform with an AI chatbot (Sidekick) and unpublished, quote-based pricing — third-party estimates put the Hero package around $180/agent/month (10-agent minimum, annual) and Superhero around $210/agent/month (45-agent minimum), plus usage-based AI charges around $0.60 per AI conversation on top of telephony costs. A separate Shopify-specific plan runs $1.50 per AI Resolution plus $120/month per seat.
Its per-agent-seat-plus-usage pricing structure means total cost rises quickly with both headcount and conversation volume — at $180-210 per agent per month before any AI usage or telephony charges, a growing support team or increasing customer contact volume can drive costs up substantially, and the annual contracts with minimum seat commitments (10-45 agents depending on tier) reduce flexibility to scale down if support volume decreases.
It's aimed at customer service organizations wanting an AI-assisted, people-centered support platform, with the substantial per-seat-plus-usage cost structure and minimum seat commitments making it a serious budget commitment best suited to organizations with predictable, growing support needs. See our Business tools directory for related AI customer service platforms like Decagon and Crescendo.
What Can You Use Gladly AI For?
AI-assisted customer service
Provides AI chatbot assistance (Sidekick) alongside human agent support.
AI conversation resolution
Resolves customer conversations automatically via AI, billed per conversation.
Shopify-integrated support
Provides a dedicated Shopify plan with per-resolution AI pricing.
Gladly AI Features
- Sidekick AI chatbot — Provides AI-assisted customer service conversation handling.
- Per-agent seat pricing — Prices access per human agent seat, with minimum seat commitments by tier.
- Usage-based AI billing — Charges per AI conversation on top of the base seat price.
- Shopify-specific plan — Offers a dedicated pricing model for Shopify merchants.
Who Is Gladly AI For?
- Customer service organizations — Gets an AI-assisted, people-centered support platform for their team.
- Shopify merchants — Uses the dedicated Shopify plan with per-AI-resolution pricing.
Gladly AI Pros & Limitations
What We Like
- People-centered platform design combining AI assistance with human agent support
- Dedicated Shopify plan simplifies pricing for e-commerce merchants specifically
- Sidekick AI genuinely handles conversation resolution, not just basic chatbot deflection
Limitations
- No published pricing — requires a demo or sales conversation for actual rates
- Substantial per-agent cost ($180-210/month) plus usage-based AI charges before telephony
- Minimum seat commitments (10-45 agents) and annual contracts reduce scaling flexibility
Gladly AI Pricing
| Plan | Price | Main Features |
|---|---|---|
| Hero | ~$180/agent/month (10-agent minimum, annual) | Core platform with AI Sidekick add-on |
| Superhero | ~$210/agent/month (45-agent minimum, annual) | Expanded features |
| Shopify | $120/month/seat + $1.50/AI Resolution | Dedicated Shopify merchant plan |
Pricing was last verified September 2026. Check the official website for the latest pricing.
AI Listing Jungle Ranking
- Global Rank:
- #570
- Overall Score:
- 30.2/100
- Monthly Users:
- –
- Rank Change:
- ▲ 18
This ranking reflects AI Listing Jungle's own independent scoring methodology and is not an endorsement by Gladly AI or its company. How Our Rankings Work
Frequently Asked Questions
How much does Gladly cost?
Third-party estimates put Hero around $180/agent/month and Superhero around $210/agent/month, plus usage-based AI charges.
What is Sidekick?
Gladly’s AI chatbot for assisting and automating customer service conversations.
Is there a minimum seat requirement?
Yes, 10 agents for Hero and 45 agents for Superhero on annual contracts.
How much does the Shopify plan cost?
$120/month per seat plus $1.50 per AI Resolution.
Our Take
Gladly's people-centered platform design genuinely combines AI assistance with human agent support rather than treating them as separate systems.
Its substantial per-seat-plus-usage cost structure and minimum seat commitments make it best suited to organizations with predictable, growing support needs rather than smaller or fluctuating teams.
Gladly AI Alternatives
Gladly AI Comparisons
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