Intercom Fin
intercom.com
Intercom's AI agent that resolves customer support tickets automatically using your knowledge base.
Quick Information
- Category:
- Business
- Pricing:
- Paid
- Platforms:
- Web
- API Available:
- Yes
- Last Verified:
- September 2026
What Is Intercom Fin?
Fin AI Agent, Intercom's autonomous customer support AI, charges $0.99 per outcome across all Intercom plans — a billable outcome being a resolution, procedure handoff, or disqualification, with qualification priced higher at $9.99, and a minimum of 50 outcomes required monthly. Notably, you're charged for only one outcome per conversation even if Fin takes multiple actions to reach it, and Fin comes bundled with all three Intercom seat-based plans (you pay per full seat plus $0.99 per Fin outcome).
A significant 2026 corporate development worth knowing: Intercom renamed its corporate entity to "Fin" in May 2026, and Salesforce agreed to acquire Fin for approximately $3.6 billion in June 2026 — though the helpdesk product and its per-seat plans still carry the Intercom name, meaning the product experience itself remains largely unchanged despite the significant corporate restructuring and pending Salesforce ownership.
It's aimed at customer support teams wanting outcome-based AI agent pricing layered on top of Intercom's core helpdesk, with the pending Salesforce acquisition worth monitoring for how it might affect future product direction and pricing once finalized. See our Business tools directory for related AI customer support tools like Gorgias and Decagon.
What Can You Use Intercom Fin For?
Autonomous customer conversation resolution
Resolves customer support conversations automatically via Fin AI Agent.
Outcome-based support automation
Handles procedure handoffs and lead disqualification, billed per successful outcome.
Integrated helpdesk with AI
Combines Fin AI with Intercom’s core seat-based helpdesk platform.
Intercom Fin Features
- Fin AI Agent — Autonomously resolves customer conversations, billed $0.99 per outcome.
- Outcome-based billing — Charges only for successful outcomes (resolution, handoff, disqualification, qualification).
- Single-outcome-per-conversation billing — Charges only one outcome per conversation regardless of how many actions Fin takes.
- Bundled with Intercom seats — Available across all three Intercom seat-based plan tiers.
Who Is Intercom Fin For?
- Customer support teams — Gets outcome-based AI automation layered on top of an existing seat-based Intercom helpdesk.
- Teams wanting predictable per-outcome billing — Pays only for successful resolutions rather than per-conversation regardless of outcome.
Intercom Fin Pros & Limitations
What We Like
- Genuinely outcome-based pricing — pays for successful results, not raw AI activity
- Single-outcome billing per conversation avoids paying for multiple internal AI actions
- Bundled across all Intercom plan tiers rather than a completely separate product
Limitations
- Requires paying per full Intercom seat in addition to the per-outcome Fin fee
- Minimum 50 outcomes required monthly
- Pending Salesforce acquisition (announced June 2026) creates some uncertainty about future direction
Intercom Fin Pricing
| Plan | Price | Main Features |
|---|---|---|
| Fin AI Agent | $0.99/outcome (resolution, handoff, disqualification) | Minimum 50 outcomes/month, bundled with Intercom seats |
| Fin Qualification | $9.99/outcome | Higher-value qualification outcome pricing |
Pricing was last verified September 2026. Check the official website for the latest pricing.
AI Listing Jungle Ranking
- Global Rank:
- #678
- Overall Score:
- 18.3/100
- Monthly Users:
- –
- Rank Change:
- ▼ 114
This ranking reflects AI Listing Jungle's own independent scoring methodology and is not an endorsement by Intercom Fin or its company. How Our Rankings Work
Frequently Asked Questions
How much does Fin AI cost?
$0.99 per outcome (resolution, handoff, disqualification), with qualification priced at $9.99, and a 50-outcome monthly minimum.
What happened to Intercom in 2026?
It renamed its corporate entity to Fin in May 2026, and Salesforce agreed to acquire Fin for roughly $3.6 billion in June 2026.
Does the product name change?
No, the helpdesk product and per-seat plans still carry the Intercom name despite the corporate rename.
Am I charged for every AI action?
No, only one outcome is billed per conversation regardless of how many actions Fin takes.
Our Take
Fin's genuinely outcome-based, single-charge-per-conversation pricing is a fair structure that avoids charging for internal AI activity that doesn't lead to results.
The pending Salesforce acquisition and May 2026 corporate rename to Fin are worth monitoring, though the core Intercom-branded product experience remains unchanged for now.
Intercom Fin Alternatives
Intercom Fin Comparisons
Ready to try Intercom Fin?
Visit the official website to get started.
Visit Official WebsiteAI Listing Jungle is an independent AI tools directory. Product names, logos, and trademarks belong to their respective owners.