Moveworks
moveworks.com
Enterprise AI assistant that automates IT and HR support requests for employees.
Quick Information
- Category:
- Business
- Pricing:
- Contact Sales
- Platforms:
- Web
- API Available:
- Yes
- Last Verified:
- September 2026
What Is Moveworks?
Moveworks is an enterprise AI platform for IT and HR support automation, acquired by ServiceNow in a $2.85B deal announced March 2025 that closed in December 2025 — 2026 is the first full year Moveworks is sold and renewed under ServiceNow's enterprise contracting model, making its packaging something of a moving target. Pricing is entirely undisclosed: the pricing page is a "request a custom quote" form, and Moveworks bills based on total employee headcount rather than per ticket or per active user, meaning every employee is licensed whether they ever use the tool or not.
A genuinely important cost detail worth understanding before evaluating: for enterprise-scale deployments (5,000+ employees), pricing starts around $200,000 and up, negotiated, with typical post-acquisition annual contract values in the $200K-$600K range. New deals are increasingly framed as add-ons or upgrades within a broader ServiceNow conversation rather than standalone Moveworks evaluations, as the product gets folded into ServiceNow's Now Assist agentic portfolio — expect packaging to continue drifting toward ServiceNow-led bundles rather than a standalone contract over time.
It's aimed at large enterprises needing AI-powered IT and HR support automation, with the headcount-based billing model (licensing every employee regardless of actual usage) and the ongoing transition into ServiceNow's broader contracting and product portfolio meaning organizations should expect evaluation conversations to increasingly happen within a larger ServiceNow context rather than as a standalone decision. See our Business tools directory for related enterprise AI support tools.
What Can You Use Moveworks For?
AI-powered IT support automation
Automates IT support tickets and requests using AI.
AI-powered HR support automation
Automates HR support inquiries and requests using AI.
Enterprise-wide employee support
Provides AI support across an entire employee headcount, billed accordingly.
Moveworks Features
- AI IT support automation — Automates common IT support requests using AI.
- AI HR support automation — Automates common HR support inquiries using AI.
- ServiceNow Now Assist integration — Increasingly integrates with ServiceNow’s broader Now Assist agentic portfolio.
Who Is Moveworks For?
- Large enterprises — Deploys AI-powered IT and HR support automation across their full employee headcount.
- Existing ServiceNow customers — Evaluates Moveworks increasingly as part of a broader ServiceNow contract conversation.
Moveworks Pros & Limitations
What We Like
- Comprehensive AI automation across both IT and HR support use cases
- Backed by ServiceNow’s resources and broader enterprise platform following the acquisition
- Increasing integration with ServiceNow’s Now Assist portfolio may simplify combined tooling for existing ServiceNow customers
Limitations
- No published pricing — entirely quote-based, starting around $200,000/year for enterprise-scale (5,000+ employee) deployments
- Billing is based on total employee headcount, not actual usage — every employee is licensed regardless of engagement
- Standalone Moveworks evaluations are becoming less common as it’s increasingly bundled into broader ServiceNow deals
Moveworks Pricing
| Plan | Price | Main Features |
|---|---|---|
| Enterprise (5,000+ employees) | $200,000+/year, negotiated | AI IT and HR support automation |
| Post-acquisition typical ACV | $200K-$600K/year | Standard enterprise deployment |
Pricing was last verified September 2026. Check the official website for the latest pricing.
AI Listing Jungle Ranking
- Global Rank:
- #872
- Overall Score:
- 0.0/100
- Monthly Users:
- –
- Rank Change:
- –
This ranking reflects AI Listing Jungle's own independent scoring methodology and is not an endorsement by Moveworks or its company. How Our Rankings Work
Frequently Asked Questions
Who owns Moveworks now?
ServiceNow, following a $2.85B acquisition announced March 2025 that closed in December 2025.
How is Moveworks priced?
Based on total employee headcount, not actual usage — every employee is licensed whether they use it or not.
How much does Moveworks cost?
Enterprise deployments (5,000+ employees) start around $200,000/year, with typical annual contracts $200K-$600K.
Is Moveworks still sold as a standalone product?
Increasingly less so — new deals are being framed as add-ons within broader ServiceNow contracting conversations.
Our Take
Moveworks' headcount-based billing model means organizations pay for every employee regardless of actual tool usage — a real cost consideration distinct from usage-based enterprise AI pricing.
Expect evaluation conversations to increasingly happen within a broader ServiceNow context rather than as a standalone decision, given the ongoing integration into ServiceNow's Now Assist portfolio.
Moveworks Alternatives
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