Smith.ai
smith.ai
AI-assisted virtual receptionist and client intake service for law firms.
Quick Information
- Category:
- Legal
- Pricing:
- Freemium
- Platforms:
- Web, Phone
- Free Plan:
- Yes
- Last Verified:
- September 2026
What Is Smith.ai?
Smith.ai provides AI-assisted virtual receptionist and client intake services for law firms, with a genuinely significant 2026 pricing restructure — the old flat $4.25/call AI rate is gone, replaced by a new annual price-lock tier. Current pricing spans AI Receptionist ($0-$500/month, roughly $1-2/call), human Virtual Receptionist ($300-$2,100/month, roughly $6-10/call, billed per call rather than per minute, with hybrid plans starting at $292.50/month for 30 calls), and Hybrid plans (roughly $2-5/call).
A genuinely important real-cost detail worth understanding clearly: actual bills typically run 20-30% above the base plan price, and per-call overage charges beyond the plan cap run $9.75-$11/call — meaning firms should budget for real costs above the advertised base rate rather than assuming the plan price represents a hard ceiling. Legal-specific features include conflict checking and specialized intake questionnaires designed for legal consultations, with over 1,000 integrations including Clio, MyCase, LawPay, and Calendly, syncing conversations to legal practice management systems in real time.
It's aimed at law firms wanting AI-assisted or human-hybrid client intake and reception with legal-specific features like conflict checking, with the important caveat that real bills typically exceed the base plan price by 20-30% — firms should budget using that realistic range rather than the advertised base rate, and specifically consider whether AI-only, human-only, or hybrid pricing best fits their call volume and complexity needs. See our Business & Productivity tools directory for related tools like Ruby Receptionists and Retell AI.
What Can You Use Smith.ai For?
AI-assisted client intake
Handles client intake calls using AI, with legal-specific intake questionnaires.
Conflict checking
Performs conflict checking for legal consultations before intake.
Legal practice management integration
Syncs conversations in real time with Clio, MyCase, LawPay, and other legal tools.
Smith.ai Features
- Conflict checking — Checks for conflicts of interest as part of the legal intake process.
- Legal-specific intake questionnaires — Provides specialized intake forms designed for legal consultations.
- 1,000+ integrations — Integrates with Clio, MyCase, LawPay, Calendly, and more via Zapier.
Who Is Smith.ai For?
- Law firms — Uses AI or human-hybrid receptionist services with legal-specific conflict checking and intake.
- Solo practitioners and small firms — Uses AI Receptionist for lower-cost call handling at $1-2/call.
Smith.ai Pros & Limitations
What We Like
- Genuine legal-specific features (conflict checking, specialized intake) beyond generic receptionist services
- Deep integration with 1,000+ tools including major legal practice management systems
- New 2026 annual price-lock tier provides pricing stability for budget planning
Limitations
- Real bills typically run 20-30% above the advertised base plan price
- Per-call overage charges ($9.75-$11/call) can add up significantly beyond the plan cap
- Human Virtual Receptionist tier ($6-10/call) is meaningfully more expensive than AI-only options
Smith.ai Pricing
| Plan | Price | Main Features |
|---|---|---|
| AI Receptionist | $0-$500/month (~$1-2/call) | AI-handled calls and intake |
| Hybrid | ~$2-5/call | Combined AI and human handling |
| Virtual Receptionist (human) | $300-$2,100/month (~$6-10/call) | Human-staffed reception, starting at $292.50/month for 30 calls |
Pricing was last verified September 2026. Check the official website for the latest pricing.
AI Listing Jungle Ranking
- Global Rank:
- #1035
- Overall Score:
- 0.0/100
- Monthly Users:
- –
- Rank Change:
- –
This ranking reflects AI Listing Jungle's own independent scoring methodology and is not an endorsement by Smith.ai or its company. How Our Rankings Work
Frequently Asked Questions
How much does Smith.ai cost?
From $0-$500/month for AI Receptionist up to $300-$2,100/month for human Virtual Receptionist.
Do real bills match the advertised price?
Typically not — real bills run 20-30% above the base plan price.
Does Smith.ai check for conflicts of interest?
Yes, conflict checking is a legal-specific feature.
What legal tools does Smith.ai integrate with?
Clio, MyCase, LawPay, Calendly, and 1,000+ more via Zapier.
Our Take
Smith.ai's legal-specific features — conflict checking and specialized intake questionnaires — genuinely serve law firm needs beyond what generic receptionist services provide.
Budget realistically using the 20-30% real-cost premium above the advertised base rate, since per-call overage charges can add up significantly for firms with variable call volume.
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