Tidio
tidio.com
AI chatbot and live chat for e-commerce — automate customer service and increase sales conversions.
Quick Information
- Category:
- Business
- Pricing:
- Freemium
- Platforms:
- Web, Shopify integration
- Free Plan:
- Yes
- Last Verified:
- September 2026
What Is Tidio?
Tidio is an AI chatbot and live chat platform for e-commerce, combining live chat, help desk, chatbot automation, and conversational AI agents. Base pricing includes Free (50 billable conversations, 10 seats, ticketing, basic analytics), Starter at $29/month (100 conversations), Growth at $59/month (250-2,000 conversations), and Plus starting at $749/month — but Lyro, Tidio's AI chatbot capable of resolving up to 64% of everyday customer queries automatically, is NOT included in base plans and costs an additional $39+/month for 100 AI conversations, scaling to $79-$149/month for 500-1,000 chats.
A genuinely important real-cost warning worth understanding clearly: Tidio's pricing looks attractively cheap at the entry level, but gets confusing fast once Lyro AI conversations and Flows automation (a separate $29+/month add-on) are factored in — a team on Growth ($59/month) wanting AI chatbot capability needs Lyro at $39/month minimum, bringing the real cost to $98/month for just 50 AI conversations, and getting Lyro included without add-ons requires jumping all the way to the $749/month Plus plan.
It's aimed at small and mid-sized e-commerce teams wanting to combine live chat, automation, and AI without paying per agent, with the critical caveat that the advertised base plan prices significantly understate real total cost once the Lyro AI add-on (which most stores actually need to make Tidio worthwhile) is included — budget using the combined base-plan-plus-Lyro cost (e.g., ~$98/month for Growth plus basic Lyro) rather than the standalone base plan price alone. See our AI Chatbots directory for related tools like Intercom Fin and Drift.
What Can You Use Tidio For?
E-commerce live chat
Provides live chat support for e-commerce customer service.
AI chatbot automation
Uses Lyro AI to automatically resolve up to 64% of routine customer queries.
Help desk ticketing
Manages customer support tickets alongside live chat and chatbot automation.
Tidio Features
- Lyro AI agent (add-on) — Resolves up to 64% of routine customer queries automatically, priced separately from base plans.
- No per-agent pricing — Charges based on conversations and seats rather than per individual agent.
- Flows automation (add-on) — Provides visitor automation as a separate add-on beyond base plan pricing.
Who Is Tidio For?
- Small e-commerce teams — Uses combined live chat and AI automation to scale support without adding headcount.
- Growth-focused brands — Uses automation to grow through efficiency rather than expanding the support team.
Tidio Pros & Limitations
What We Like
- No per-agent pricing model, supporting up to 10 seats even on the free plan
- Lyro AI genuinely resolves a real majority (up to 64%) of routine customer queries automatically
- Combines live chat, help desk, and AI chatbot automation in one platform
Limitations
- Genuinely confusing pricing — Lyro AI and Flows automation are separate add-ons not included in base plans
- Real total cost (base plan plus Lyro) can run significantly higher than the advertised entry price suggests
- Getting Lyro fully included without add-ons requires the expensive $749/month Plus plan
Tidio Pricing
| Plan | Price | Main Features |
|---|---|---|
| Free | $0 | 50 conversations, 10 seats, ticketing, basic analytics |
| Starter | $29/month | 100 conversations |
| Growth | $59/month | 250-2,000 conversations |
| Plus | From $749/month | Lyro AI included without add-ons |
| Lyro AI (add-on) | From $39/month (100 conversations) | AI chatbot resolving routine queries automatically |
Pricing was last verified September 2026. Check the official website for the latest pricing.
AI Listing Jungle Ranking
- Global Rank:
- #171
- Overall Score:
- 70.4/100
- Monthly Users:
- –
- Rank Change:
- ▲ 12
This ranking reflects AI Listing Jungle's own independent scoring methodology and is not an endorsement by Tidio or its company. How Our Rankings Work
Frequently Asked Questions
Is Lyro AI included in Tidio’s base plans?
No, it’s a separate add-on starting at $39/month for 100 AI conversations.
How much does Tidio really cost with AI?
A team on Growth ($59/month) plus basic Lyro ($39/month) totals ~$98/month for just 50 AI conversations.
What does Lyro do?
Automatically resolves up to 64% of routine customer queries.
How do I get Lyro included without add-ons?
Only the $749/month Plus plan includes Lyro without separate add-on fees.
Our Take
Tidio's pricing genuinely gets confusing once Lyro AI and Flows automation add-ons are factored in — the advertised base plan prices significantly understate real total cost for most stores actually wanting AI chatbot capability.
Budget using the combined base-plan-plus-Lyro cost (roughly $98/month for Growth plus basic Lyro) rather than the standalone entry price alone.
Tidio Alternatives
Tidio Comparisons
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