Tidio Lyro
tidio.com
AI chatbot feature within the Tidio customer service platform.
Quick Information
- Category:
- Writing & Chat
- Pricing:
- Paid
- Platforms:
- Web integration with Tidio
- Free Plan:
- No
- Last Verified:
- September 2026
What Is Tidio Lyro?
Lyro is Tidio's AI chatbot feature — a smart conversational AI agent capable of automatically resolving up to 64% of everyday customer queries — sold as a separate add-on rather than bundled into Tidio's base subscription tiers. Pricing starts at $39/month for 100 Lyro AI conversations, scaling to $79-$149/month for 500-1,000 chats, with higher usage tiers continuing to scale from there; the only way to get Lyro fully included without separate add-on fees is Tidio's $749/month Plus plan.
Its genuine 64% automatic resolution rate for routine customer queries represents real, substantial automation value — resolving nearly two-thirds of everyday support volume without human intervention is a meaningful reduction in support team workload, though the separate, usage-scaling pricing structure means real cost tracks directly with actual conversation volume rather than a flat predictable fee.
It's aimed at Tidio customers specifically wanting AI chatbot automation on top of their base live chat and help desk subscription, with the important understanding that Lyro is priced entirely separately from Tidio's base plans — anyone evaluating Tidio specifically for AI chatbot capability should budget for both the base plan and Lyro's usage-based add-on cost together, since the two are never bundled except at the substantially pricier $749/month Plus tier. See our AI Chatbots directory for related tools like Intercom Fin and Ada.
What Can You Use Tidio Lyro For?
Automatic customer query resolution
Automatically resolves routine customer service queries without human intervention.
Conversational AI support
Provides conversational AI-driven customer support within Tidio.
Support workload reduction
Reduces human support team workload by automating up to 64% of routine queries.
Tidio Lyro Features
- Automatic query resolution — Resolves up to 64% of everyday customer queries without human agent involvement.
- Conversational AI agent — Provides a smart conversational AI agent for customer interactions.
- Usage-based pricing tiers — Scales cost based on the number of AI conversations handled.
Who Is Tidio Lyro For?
- Tidio customers — Uses Lyro as an add-on for AI chatbot automation on top of their base Tidio subscription.
- E-commerce support teams — Uses automatic query resolution to reduce human support workload for routine questions.
Tidio Lyro Pros & Limitations
What We Like
- Genuinely substantial automatic resolution rate — up to 64% of routine customer queries handled without human intervention
- Provides real, meaningful reduction in support team workload for common questions
- Scales pricing based on actual conversation volume rather than a flat per-agent fee
Limitations
- Priced entirely separately from Tidio’s base plans, requiring budgeting for both together
- Usage-based scaling means costs can rise quickly with conversation volume
- Fully bundled access without add-on fees requires the substantially pricier $749/month Plus plan
Tidio Lyro Pricing
| Plan | Price | Main Features |
|---|---|---|
| 100 conversations | $39/month | Basic Lyro AI conversation volume |
| 500-1,000 conversations | $79-$149/month | Expanded conversation volume |
| Included with Plus | $749/month (Tidio Plus) | Full Lyro access without separate add-on fees |
Pricing was last verified September 2026. Check the official website for the latest pricing.
AI Listing Jungle Ranking
- Global Rank:
- #903
- Overall Score:
- 0.0/100
- Monthly Users:
- –
- Rank Change:
- –
This ranking reflects AI Listing Jungle's own independent scoring methodology and is not an endorsement by Tidio Lyro or its company. How Our Rankings Work
Frequently Asked Questions
Is Lyro included in Tidio’s base plans?
No, it’s a separate add-on starting at $39/month.
What percentage of queries does Lyro resolve?
Up to 64% of everyday customer queries automatically.
How much does Lyro cost at higher volume?
$79-$149/month for 500-1,000 conversations, scaling further at higher usage.
How do I get Lyro without separate add-on fees?
Only through Tidio’s $749/month Plus plan.
Our Take
Lyro's genuinely substantial 64% automatic resolution rate for routine customer queries represents real, meaningful support workload reduction.
Budget for Lyro as a separate, usage-scaling cost on top of your base Tidio subscription, since the two are never bundled except at the significantly pricier $749/month Plus tier.
Tidio Lyro Alternatives
Tidio Lyro Comparisons
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