AI Tool Comparison

Smartsheet AI vs ChatGPT

An objective side-by-side comparison based on global rankings, AI scores, and monthly user data.

Higher Ranked

Smartsheet AI

Productivity

AI-assisted work management and automation features in Smartsheet.

AI Score0.0 / 100

#920

Global Rank

–

Monthly Users

Higher Ranked

Writing & Chat

The world's most popular AI chatbot for writing, coding, research, and everyday tasks.

AI Score97.4 / 100

Global Rank

400M+

Monthly Users

AI features (formulas, summaries, data analysis) included across all plans rather than gated behind premium tiers
Business tier removes the user cap and provides unlimited attachment storage
Real-world spending benchmarks (SMB ~$21,164/year, Enterprise ~$144,965/year) provide useful budget context

January 2025 private buyout ($8.4B) introduces some uncertainty around future pricing and strategic direction
Real enterprise spending (~$144,965/year average) is significantly higher than the advertised per-user rate suggests
Advanced automation and integrations require the pricier Business tier over Pro

Largest user base and ecosystem of any AI assistant, with the most third-party integrations
Genuinely broad capability across writing, coding, research, and file analysis
Custom GPTs allow tailoring the assistant to specific repeated tasks
Frequent model updates keep it competitive on raw capability

Free tier has usage limits and access to a lower-tier model than paid plans
Can produce confident-sounding but incorrect information, especially without browsing enabled
Breadth can mean less depth than a tool purpose-built for one specific workflow
Data usage and training policies require attention for sensitive or regulated work