ChurnZero
churnzero.com
Customer success platform for retention.
Quick Information
- Category:
- Sales & Revenue
- Pricing:
- Contact Sales
- Platforms:
- Web
- Free Plan:
- No
- Last Verified:
- October 2026
What Is ChurnZero?
ChurnZero is a customer success platform focused on retention. Pricing sources disagree and none is the vendor's price list. Capterra lists one Basic plan at $12,000 a year with no free trial or free version, which is also its starting price. CostBench in March 2026 described three tiers, Growth, Pro and Premium, at $1,000, $2,500 and $5,000 a month, with the unit unclear because the same page also says per user per month. A September 2026 CostBench page instead says custom pricing with two plans named Professional and Enterprise.
Multiple sources say there is no free plan. One says ChurnZero focuses on a comprehensive trial experience, but the trial terms are estimates rather than confirmed. Another comparison lists ChurnZero from about $12,000 a year, which fits the Capterra figure and puts it below Gainsight's reported $50,000-plus starting point. Contact ChurnZero for a current quote and ask what is included in each package.
ChurnZero suits SaaS and subscription businesses with a customer success team that wants health scores and automations without the enterprise price tag. Compare Gainsight, Vitally and Totango. Browse the Sales & Revenue tools directory for more.
What Can You Use ChurnZero For?
Churn reduction
Spot at-risk customers.
Customer health scoring
Track engagement.
Automated plays
Trigger actions for CSMs.
ChurnZero Features
- Retention focus — Built for subscription churn.
- Two or three plan structures — Reported inconsistently.
Who Is ChurnZero For?
- SaaS customer success teams — Retention workflows.
- Mid-market subscription businesses — Lower entry price than enterprise tools.
ChurnZero Pros & Limitations
What We Like
- Retention-focused
- Lower reported starting price
- Established customer success vendor
Limitations
- Pricing sources conflict
- No free plan
- Trial terms unconfirmed
ChurnZero Pricing
| Plan | Price | Main Features |
|---|---|---|
| Basic (Capterra) | $12,000/year | No free trial or free version listed |
| Growth / Pro / Premium (CostBench, March 2026) | $1,000 / $2,500 / $5,000 per month (unit unclear) | Older estimate |
| Professional / Enterprise (CostBench, September 2026) | Custom | Quote on request |
Pricing was last verified October 2026. Check the official website for the latest pricing.
AI Listing Jungle Ranking
- Global Rank:
- #1750
- Overall Score:
- 0.0/100
- Monthly Users:
- –
- Rank Change:
- ▼ 373
This ranking reflects AI Listing Jungle's own independent scoring methodology and is not an endorsement by ChurnZero or its company. How Our Rankings Work
Frequently Asked Questions
How much does ChurnZero cost?
Capterra lists $12,000 a year; other sources show different structures. Get a quote.
Is there a free plan?
No, per multiple sources.
What are the plans?
Sources list Basic, Growth/Pro/Premium or Professional/Enterprise.
Who is it for?
Subscription businesses with customer success teams.
Our Take
ChurnZero is a retention-focused CS tool with a gentler price point.
Verify the plan structure before comparing quotes.
ChurnZero Alternatives
ChurnZero Comparisons
Ready to try ChurnZero?
Visit the official website to get started.
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