Vitally
vitally.io
Customer success platform for B2B SaaS.
Quick Information
- Category:
- Sales & Revenue
- Pricing:
- Contact Sales
- Platforms:
- Web
- Free Plan:
- No
- Last Verified:
- October 2026
What Is Vitally?
Vitally is a customer success platform for B2B SaaS. Vitally does not publish list prices and sources differ. Capterra lists a $299 starting price billed monthly, and Dupple's 2026 guide gives roughly $299 a month scaled by seats and accounts, noting that marketplaces are the source of those figures. CostBench says Vitally uses custom pricing with no free plan or trial, and describes three tiers: Tech-Touch, Hybrid-Touch and High-Touch. The AI Agent Index lists pricing as quote-only and annual-only.
For a benchmark, CostBench reports a median contract of about $38,987 a year from 42 purchases with an average negotiated discount of 20%. Dupple describes Vitally as aimed at mid-market teams of roughly 10 to 50 CSMs, and the AI Agent Index suggests teams with fewer than 50 accounts may be better served by cheaper tools such as Akita from $49 a month. For comparison, Dupple lists ChurnZero from about $12,000 a year, Gainsight from $50,000-plus, Custify from about $999 a month and Planhat from about $1,150 a month. These are estimates, so request a quote.
Vitally suits mid-market B2B SaaS companies that want a modern customer success tool. Compare Gainsight, ChurnZero and Totango. Browse the Sales & Revenue tools directory for more.
What Can You Use Vitally For?
Customer health tracking
Monitor account health.
CS team workflows
Playbooks and tasks.
Mid-market SaaS success
Teams of 10-50 CSMs.
Vitally Features
- Three motions — Tech-touch, hybrid and high-touch tiers.
- Quote-only, annual-only — Per the AI Agent Index.
- Negotiable — Average 20% discount reported.
Who Is Vitally For?
- Mid-market SaaS CS teams — Modern interface.
- Growth-stage companies — Scales with accounts.
Vitally Pros & Limitations
What We Like
- Modern customer success tool
- Benchmark contract data
- Negotiable pricing
Limitations
- Pricing not published
- Starting price comes from marketplaces
- Less suited to very small account bases
Vitally Pricing
| Plan | Price | Main Features |
|---|---|---|
| Tech-Touch / Hybrid-Touch / High-Touch | Custom; starting estimate about $299/month on marketplaces; CostBench median about $38,987/year | Scaled by seats and accounts |
Pricing was last verified October 2026. Check the official website for the latest pricing.
AI Listing Jungle Ranking
- Global Rank:
- #230
- Overall Score:
- 74.0/100
- Monthly Users:
- –
- Rank Change:
- ▼ 65
This ranking reflects AI Listing Jungle's own independent scoring methodology and is not an endorsement by Vitally or its company. How Our Rankings Work
Frequently Asked Questions
How much does Vitally cost?
Not published. Marketplaces show about $299 a month to start; CostBench's median contract is about $38,987 a year.
Is there a free plan?
No, per CostBench.
Who is it for?
Mid-market B2B SaaS teams of roughly 10-50 CSMs.
Can I negotiate?
An average 20% discount is reported.
Our Take
Vitally is a modern pick for mid-market customer success.
Use the median contract data to negotiate.
Vitally Alternatives
Vitally Comparisons
Ready to try Vitally?
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