Gainsight
gainsight.com
Customer success platform with AI.
Quick Information
- Category:
- Sales & Revenue
- Pricing:
- Contact Sales
- Platforms:
- Web
- Free Plan:
- No
- API Available:
- Yes
- Last Verified:
- October 2026
What Is Gainsight?
Gainsight is a customer success platform with AI features. According to an October 2026 company release carried by CMSWire, Gainsight is moving Gainsight CS customers from per-seat licensing to value-based pricing tied to ARR and the number of customers managed, with Staircase AI included and no charge for MCP access, and the model is available next year. The company also describes Atlas, an AI-native services business, as managing more than $75 million of customer ARR in long-tail renewals, with Agent Studio in beta. Those are the vendor's own claims.
Current pricing is not published. Gartner says it depends on users or seats and the level of features, and Capterra says contact the vendor. Third-party estimates are wide and unofficial: one puts enterprise contracts at $25,000 to $250,000 or more a year, and a competitor's blog cites an average of $87,000 a year plus $35,000 to $75,000 for implementation. Vista Equity Partners took a majority stake in November 2020 in a deal valued at about $1.1 billion.
Gainsight suits mid-market and enterprise B2B companies with dedicated customer success teams. Compare ChurnZero, Vitally and Totango. Browse the Sales & Revenue tools directory for more.
What Can You Use Gainsight For?
Customer health scoring
Track account health.
Renewal management
Long-tail renewals via Atlas.
AI agents
Agent Studio in beta.
Gainsight Features
- Staircase AI — Included under the new pricing model.
- Atlas — AI-native services business.
- MCP access — No extra charge, per the release.
Who Is Gainsight For?
- Mid-market and enterprise B2B — Dedicated CS teams.
- Customer success leaders — Retention tooling.
Gainsight Pros & Limitations
What We Like
- Established category leader
- AI services layered in
- Move to ARR-based pricing
Limitations
- No published prices
- High implementation costs reported
- New pricing model not yet available
Gainsight Pricing
| Plan | Price | Main Features |
|---|---|---|
| Gainsight CS | Quote; moving from per-seat to ARR-based pricing; estimates $25,000-$250,000+/year | Customer success platform, Staircase AI included under the new model |
Pricing was last verified October 2026. Check the official website for the latest pricing.
AI Listing Jungle Ranking
- Global Rank:
- #198
- Overall Score:
- 76.3/100
- Monthly Users:
- –
- Rank Change:
- ▲ 1192
This ranking reflects AI Listing Jungle's own independent scoring methodology and is not an endorsement by Gainsight or its company. How Our Rankings Work
Frequently Asked Questions
How is Gainsight priced?
Currently by seats and features; it is moving to ARR-based pricing, available next year.
Who owns Gainsight?
Vista Equity Partners took a majority stake in 2020.
What is Atlas?
Gainsight's AI-native services business managing long-tail renewals.
How much does it cost?
Estimates range from $25,000 to $250,000+ a year.
Our Take
Gainsight is the established name in customer success and is leaning into AI.
Ask how the new ARR-based pricing applies to you.
Gainsight Alternatives
Gainsight Comparisons
Ready to try Gainsight?
Visit the official website to get started.
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