Cognigy
cognigy.com
Conversational and agentic AI platform for contact centers.
Quick Information
- Category:
- AI Agents & Automation
- Pricing:
- Contact Sales
- Platforms:
- Web, Voice, Chat
- Free Plan:
- No
- API Available:
- Yes
- Last Verified:
- October 2026
What Is Cognigy?
Cognigy is a conversational and agentic AI platform for contact centers, now part of NiCE. NiCE agreed to buy it for about $955 million (one headline says $995 million) and the deal closed on September 8, 2025, the largest acquisition in NiCE's history, according to sources. It now operates as NiCE Cognigy, integrated into the CXone contact-center platform, with part of the price paid in stock.
Pricing is not published; one review says it requires a sales conversation. The only concrete public number found is an AWS Marketplace listing at $43,080 for 12 months covering 60,000 conversations. Other third-party figures conflict: one guide cites an enterprise licence of $1,000,000 for up to 10 million conversations a year, Capterra shows a usage-based start of $2,500 a month, Vendr-style data puts the average near $115,000 a year, and another source says deployments can reach $350,000 a year. Charges are split by channel, with voice, chat and LLM workloads priced separately and add-ons such as Agent Copilot and Knowledge AI billed on top. Treat these as reference points, not quotes.
Cognigy suits large contact centers automating voice and chat support. Compare Aisera, Beam AI and Glean Agents. Browse the AI Agents & Automation tools directory for more.
What Can You Use Cognigy For?
Contact-center automation
Voice and chat agents.
Agent assist
Agent Copilot and Knowledge AI.
Cognigy Features
- NiCE CXone integration — After the 2025 acquisition.
- Channel-based pricing — Voice, chat and LLM separate.
- Agent Copilot — Add-on.
Who Is Cognigy For?
- Large contact centers — Enterprise scale.
- NiCE CXone customers — Integrated platform.
Cognigy Pros & Limitations
What We Like
- Enterprise-grade platform
- Backed by NiCE
- Voice and chat coverage
Limitations
- No public pricing
- Add-ons raise cost
- Estimates vary widely
Cognigy Pricing
| Plan | Price | Main Features |
|---|---|---|
| AWS Marketplace listing | $43,080 for 12 months | 60,000 conversations |
| Usage-based (Capterra) | From $2,500/month | Third-party listing |
| Enterprise | Quote; typical $115K-$350K/year per third parties | Voice, chat and LLM billed separately; add-ons extra |
Pricing was last verified October 2026. Check the official website for the latest pricing.
AI Listing Jungle Ranking
- Global Rank:
- #249
- Overall Score:
- 73.1/100
- Monthly Users:
- –
- Rank Change:
- ▼ 68
This ranking reflects AI Listing Jungle's own independent scoring methodology and is not an endorsement by Cognigy or its company. How Our Rankings Work
Frequently Asked Questions
Who owns Cognigy?
NiCE, after a deal that closed on September 8, 2025.
How much does it cost?
Quote-based; AWS lists $43,080 for 12 months.
How was the price reported?
About $955 million by most sources.
What is the product called now?
NiCE Cognigy.
Our Take
Cognigy is a heavyweight for contact centers.
Budget from a real quote.
Cognigy Alternatives
Cognigy Comparisons
Ready to try Cognigy?
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