Convin

Convin is an AI conversation intelligence platform for contact centres, from Convin.ai of Bengaluru. Convin's pricing page, read directly, shows no prices, plan names, currency or billing periods, only Book a Demo, Try AI Call and Get a Demo Call buttons, so pricing is effectively sales-led and I list it as contact sales. The page describes product lines: a CX Suite with AI phone calls using customisable multilingual agents and handoff to a live agent, a Real-Time Suite with agent assist and supervisor assist, Convin Insights, automated quality assurance, automated agent coaching, an AI learning management system and a mobile app. The only free item is a manual Quality Management Software offering, which is a single manual QA platform and not AI.

The demo form says you can speak to the AI agent in English, Hindi and Hinglish, and a language support page is linked but not read. No free trial is stated beyond the free QA product. The site shows a 2026 copyright, a blog, case studies and a careers link, with no ownership news and no sign of inactivity. Because the product spans phone agents, real-time guidance and QA, ask which modules a quote covers and how call volume affects price, since contact-centre platforms often charge per seat or per minute.

Convin suits contact centres in BPO, banking and collections that want automated QA and coaching. Compare Observe.AI, Cresta and Balto. Browse the Speech & Transcription tools directory for more.

Automated QA of calls

Scoring at scale.

Real-time agent assist

Live prompts.

Convin pricing?

Demo-based.

Free product?

Manual QA software.

Languages?

English, Hindi, Hinglish for the demo agent.

Based where?

Bengaluru, India.