Balto

Balto is a contact center AI platform that gives agents real-time guidance during calls and also offers an autonomous voice agent called Togo. Balto's own pricing page, read directly, shows no dollar prices. It says Balto comes as a single plan, Balto Plus, priced per seat with every user counting, and Togo priced by the minute, with a Talk to Us button and the line that what you pay depends on your team size. It mentions no free tier or trial and no monthly or annual split, so treat it as contact sales. Third-party figures are rough: one guide cites Vendr contract data with a median deal of $101,014 a year and real deals from $39,231 to $105,883, another estimates about $100-plus per user per month, and a Capterra listing shows $29 per user a month, which conflicts and may refer to another tier.

Sources describe real-time guidance as the core product, listening to both sides of a call and surfacing scripts, objection-handling prompts and compliance reminders, with real-time guidance applying only to voice while written channels get QA scoring and compliance monitoring. The company serves financial services, healthcare and insurance. I found no reports of an acquisition. Balto publishes comparison pages against rivals such as Observe.AI and Uniphore, which are marketing material and should be read as such. Ask how seat counts are defined for supervisors and QA staff.

Balto suits regulated contact centres that want agents coached live during calls. Compare Level AI, Uniphore and Five9. Browse the Customer Support tools directory for more.

Real-time agent guidance

Voice calls.

Compliance and QA scoring

Written channels.

Balto pricing?

Per seat, by quote.

Typical cost?

Median about $101,000 a year per Vendr.

What is Togo?

Balto's AI voice agent, priced by the minute.

Free trial?

Not stated.