Level AI
thelevel.ai
Conversation intelligence platform for customer service.
Quick Information
- Category:
- Customer Support
- Pricing:
- Contact Sales
- Platforms:
- Web, Cloud
- Free Plan:
- No
- API Available:
- Yes
- Last Verified:
- October 2026
What Is Level AI?
Level AI is a conversation intelligence platform for customer service, with QA automation, agent assist and AI workers. Level AI's pricing URL returned a not-found error when I tried to read it, and sources say it sells through demos and custom quotes, so I treat it as contact sales. One third-party source puts it at around $185 per agent a month and another cites typical mid-market starting contracts of $30,000 to $60,000 a year, but neither figure comes from Level AI. The company's own blog announced a $39.4 million Series C led by Adams Street Partners, bringing total raised to $73.1 million, while aggregators report $74.0 million to $74.4 million and include a Series B other sources do not confirm. I found no acquisition news.
One 2026 guide claims Level AI launched Latitude on July 15, 2026, seven CX-specific AI models, and says more than 85 enterprises run its AI workers in production, which is a single unverified source. The older pitch was auto-scoring every conversation instead of sampling a few, which suits larger centres where manual QA covers a small share of calls. Because pricing is custom, ask what is included between conversation intelligence, QA automation and agent assist, and how minutes or conversations are metered. Check the integration list for your telephony and CRM before committing.
Level AI suits mid-market and enterprise contact centres focused on quality assurance and coaching. Compare Balto, Uniphore and Five9. Browse the Customer Support tools directory for more.
What Can You Use Level AI For?
Automated QA scoring
Every conversation.
Agent assist and coaching
AI workers.
Level AI Features
- $39.4M Series C — Adams Street Partners.
- AI workers — Per a 2026 guide.
- Custom quotes — Demo-led.
Who Is Level AI For?
- Contact center QA teams — Full coverage.
- Mid-market support orgs — Coaching.
Level AI Pros & Limitations
What We Like
- Full-conversation QA
- Funded and independent
- Agent assist
Limitations
- No public pricing
- 2026 launch claims unverified
- Pricing page missing
Level AI Pricing
| Plan | Price | Main Features |
|---|---|---|
| Platform | Custom; third-party estimates about $185 per agent per month or $30K-$60K per year | Official pricing page not found |
Pricing was last verified October 2026. Check the official website for the latest pricing.
AI Listing Jungle Ranking
- Global Rank:
- #646
- Overall Score:
- 59.8/100
- Monthly Users:
- –
- Rank Change:
- ▲ 1149
This ranking reflects AI Listing Jungle's own independent scoring methodology and is not an endorsement by Level AI or its company. How Our Rankings Work
Frequently Asked Questions
Funding?
$73.1M total, $39.4M Series C.
Pricing?
Custom quote.
Typical cost?
Estimated $30K-$60K a year.
Acquired?
No news found.
Our Take
A strong conversation intelligence option.
Get a scoped quote.
Level AI Alternatives
Level AI Comparisons
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