Amazon Connect
aws.amazon.com
Cloud contact center service with AI capabilities.
Quick Information
- Category:
- Customer Support
- Pricing:
- Paid
- Platforms:
- Cloud, AWS
- API Available:
- Yes
- Last Verified:
- October 2026
What Is Amazon Connect?
Amazon Connect is AWS's cloud contact center service with AI capabilities, including generative AI agents. AWS's own pricing page, read directly, says there are no minimums, no long-term contracts, no seat-based licensing and no tokens. Chat costs $0.010 per message sent or received, voice costs $0.038 per voice minute with standard telephony rates applying, email costs $0.080 per email, and SMS and third-party messaging cost $0.014 per message. Pricing varies by region, communication type and third-party provider. No separate AI add-on price is listed, and a customer quote on the page says the AI capability is included in the platform cost. The page shows a Get Started for Free button without stating a free-tier amount, and has no monthly or annual toggle.
Third-party guides add telephony details: a US direct-dial number is about $0.03 a day, calls add $0.0022 a minute inbound and $0.0048 outbound, and a toll-free number adds $0.012 a minute. An older Customer Basic tier is cheaper at $0.018 a voice minute but bills AI features separately, with examples such as $0.008 for each voice minute handled by Connect AI agents, and some sources say it cannot run the newer agentic AI agents. One blog says agentic voice added more than 50 languages on July 20, 2026 at $0.038 a minute, and another says calling a Bedrock knowledge base or tools adds Bedrock's own charges, so verify these. Costs scale with call minutes, so a 100-agent centre can run far above the headline rates.
Amazon Connect suits organisations on AWS that want a pay-as-you-go contact centre without seat licences. Compare Five9, Twilio Flex and Parloa. Browse the Customer Support tools directory for more.
What Can You Use Amazon Connect For?
Pay-as-you-go contact center
No seats.
Agentic AI self-service
Voice and chat.
Amazon Connect Features
- No seat licensing — Per the page.
- Per-minute and per-message billing — Published.
- AI included in platform cost — Customer quote on the page.
Who Is Amazon Connect For?
- AWS-based enterprises — Native integration.
- Variable-volume contact centers — Pay as you go.
Amazon Connect Pros & Limitations
What We Like
- Transparent usage prices
- No minimums
- Scales with AWS
Limitations
- Telephony adds cost
- Legacy tier bills AI separately
- Needs AWS expertise
Amazon Connect Pricing
| Plan | Price | Main Features |
|---|---|---|
| Voice | $0.038 per voice minute plus telephony | No minimums, no seat licences |
| Chat / Email / SMS | $0.010 per message / $0.080 per email / $0.014 per SMS | Per message sent or received |
| AI capabilities | Included per the page; legacy Customer Basic bills AI separately | Bedrock charges may apply (third party) |
Pricing was last verified October 2026. Check the official website for the latest pricing.
AI Listing Jungle Ranking
- Global Rank:
- #754
- Overall Score:
- 55.1/100
- Monthly Users:
- –
- Rank Change:
- ▲ 1050
This ranking reflects AI Listing Jungle's own independent scoring methodology and is not an endorsement by Amazon Connect or its company. How Our Rankings Work
Frequently Asked Questions
Voice price?
$0.038 per voice minute.
Chat price?
$0.010 per message.
Seat licences?
None.
Is AI extra?
Not on the current plan per the page.
Our Take
The pay-as-you-go option for AWS shops.
Add telephony to your estimate.
Amazon Connect Alternatives
Amazon Connect Comparisons
Ready to try Amazon Connect?
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