Parloa

Parloa is an enterprise platform to build, test, deploy and monitor AI agents for customer phone and chat service, with a voice-first focus. Parloa's pricing page, read directly, says it uses consumption-based pricing, per minute for voice and per interaction for chat, with custom plans and the line that you will not be forced into standard plans. It shows no dollar amounts, no plan names, no free tier or trial, mentions a volume package and says outcome-based pricing is supported when it makes sense, with a Talk to Our Team button, so treat it as contact sales. One guide describes it as quote-only and about $300,000-plus a year as a third-party estimate. The funding is consistent across sources: a $350 million Series D announced January 15, 2026 at a $3 billion valuation, tripling the $1 billion valuation of its $120 million Series C in May 2025.

Most sources name General Catalyst as lead with EQT Ventures, Altimeter, Durable and Mosaic participating, while one outlier names General Atlantic, which conflicts. One profile puts total funding above $560 million, and Parloa reportedly said in May 2026 it passed $50 million in annual recurring revenue with 150% net revenue retention. In May 2026 it expanded partnerships with SAP, Microsoft, OpenAI, Five9 and Epic, and in June it added Alvaria. Consumption pricing means cost follows call volume, so model your minutes and average handling time.

Parloa suits large enterprises, especially in Europe and the US, replacing IVR and routine calls with AI agents. Compare Replicant, Five9 and Uniphore. Browse the Customer Support tools directory for more.

Voice AI agents for service

Phone.

Chat and messaging agents

Per interaction.

Parloa funding?

$350M Series D at $3B in January 2026.

Pricing?

Custom, per minute and interaction.

ARR?

Over $50M reportedly in May 2026.

Free trial?

None stated.