Five9
five9.com
Cloud contact center software with intelligent virtual agents.
Quick Information
- Category:
- Customer Support
- Pricing:
- Contact Sales
- Platforms:
- Cloud, Web
- Free Plan:
- No
- API Available:
- Yes
- Last Verified:
- October 2026
What Is Five9?
Five9 is a cloud contact center platform with intelligent virtual agents and AI features. Five9's pricing URL returned a not-found error when I tried to read it, so I could not verify prices on its own site and treat it as contact sales for this listing. Third-party guides agree on rough per-seat levels but not on the details: Digital is widely reported at $119 per seat a month and Core at $159, with one benchmark listing Core at $149. For higher tiers, estimates are Premium about $130 to $169, Optimum about $160 to $199 and Ultimate about $190 to $229. Some guides say Five9 moved to a Digital, Core, Plus, Pro and Enterprise line-up with the upper tiers quote-based and a 50-seat minimum on every tier, which would put the Digital entry cost near $5,950 a month, and these sources conflict with the four-tier naming.
Several sources say AI Agents are a separately quoted add-on rather than part of any bundle, and that IVA, AI Agents and Agent Assist features need custom quotes, with some per-seat estimates for AI modules that are third-party and unverified. Sources also differ on what the basic Genius AI set in Core includes. My search did not return Five9's financial results. Five9 is also a partner of Parloa, per that company's May 2026 announcement. Given the spread of estimates, treat seat prices as a floor and plan for telephony, add-ons and implementation.
Five9 suits mid-size and enterprise contact centres moving to the cloud. Compare Twilio Flex, Parloa and Replicant. Browse the Customer Support tools directory for more.
What Can You Use Five9 For?
Cloud contact center
Omnichannel.
AI virtual agents
IVA add-on.
Five9 Features
- Per-seat tiers (third-party) — Digital to Ultimate.
- AI Agents as add-on — Quoted.
- Genius AI in Core — Contents unclear.
Who Is Five9 For?
- Mid-size contact centres — Cloud migration.
- Enterprises — Scale.
Five9 Pros & Limitations
What We Like
- Mature CCaaS
- Broad AI add-ons
- Large ecosystem
Limitations
- Pricing page not found
- Seat minimums reported
- Tier names differ across sources
Five9 Pricing
| Plan | Price | Main Features |
|---|---|---|
| Digital, Core, Plus/Premium, Pro/Optimum, Enterprise/Ultimate | Official page not found; third-party estimates $119-$229 per seat per month | 50-seat minimum reported; AI Agents separately quoted |
Pricing was last verified October 2026. Check the official website for the latest pricing.
AI Listing Jungle Ranking
- Global Rank:
- #217
- Overall Score:
- 75.1/100
- Monthly Users:
- –
- Rank Change:
- ▲ 1588
This ranking reflects AI Listing Jungle's own independent scoring methodology and is not an endorsement by Five9 or its company. How Our Rankings Work
Frequently Asked Questions
Five9 price?
Estimated $119-$229 per seat a month.
Seat minimum?
Reportedly 50.
Are AI agents included?
Quoted separately, per third parties.
Where to confirm?
Five9 sales.
Our Take
A CCaaS veteran adding AI.
Budget beyond seat prices.
Five9 Alternatives
Five9 Comparisons
Ready to try Five9?
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