Capacity
capacity.com
Support automation platform with AI knowledge base and chatbots.
Quick Information
- Category:
- Customer Support
- Pricing:
- Contact Sales
- Platforms:
- Web, Cloud
- Free Plan:
- No
- API Available:
- Yes
- Last Verified:
- October 2026
What Is Capacity?
Capacity is a support automation platform with an AI knowledge base, helpdesk and AI agents for chat, voice, email and SMS. Capacity's own pricing page, read directly, shows no dollar amounts. The headline is one platform and one predictable price, with an annual platform fee plus usage. Three platform tiers are sized by users: Core for small teams, Pro for growing teams, tagged most popular, and Enterprise for large teams, with dashboard and storage limits and no prices. Usage units are AI Agents per response for chat and email, per minute for voice and per message for SMS, and conversation intelligence and Agent Assist are priced per hour of agent time. The FAQ says the AI Agent Builder and core intelligence are included, so no separate AI add-on is needed, but the page shows a live page candidate preview banner and has no free tier or trial, only Talk to Us and Calculate ROI buttons. Treat it as contact sales.
Third-party sources are consistent that pricing is not public. Capterra and Software Advice list a starting price of $25,000 a year, one review estimates $2,000 to $3,000 a month entry level and $10,000-plus for large deployments, and an old per-agent price of $49 to $99 a month from a page about 918 days old looks outdated. Core covers the knowledge base, helpdesk and builder with 100 GB, Pro adds live chat, shared inbox, Agent Assist and 1 TB, and Enterprise adds campaigns, CRM and a HIPAA package. A single guide says it passed $100 million in ARR in June 2026 and raised a Series E of more than $54 million on September 2, 2026, which I could not verify.
Capacity suits mid-to-large organisations automating support across channels. Compare Helpshift, Podium and SoundHound. Browse the Customer Support tools directory for more.
What Can You Use Capacity For?
AI knowledge base and helpdesk
Self-service answers.
Multichannel AI agents
Chat, voice, email, SMS.
Capacity Features
- AI Agent Builder included — Per the FAQ.
- Usage-based agent pricing — Per response, minute or message.
- HIPAA package on Enterprise — Reported.
Who Is Capacity For?
- Mid-size and large support teams — Automation.
- Regulated industries — HIPAA option.
Capacity Pros & Limitations
What We Like
- All-in-one platform
- AI included in the platform fee
- Multichannel agents
Limitations
- No public pricing
- Usage fees on top
- Funding claims unverified
Capacity Pricing
| Plan | Price | Main Features |
|---|---|---|
| Core / Pro / Enterprise | Annual platform fee plus usage; no dollar amounts on the page; third parties cite from about $25,000 per year | AI agents priced per response, minute or message; Agent Assist per hour |
Pricing was last verified October 2026. Check the official website for the latest pricing.
AI Listing Jungle Ranking
- Global Rank:
- #366
- Overall Score:
- 69.5/100
- Monthly Users:
- –
- Rank Change:
- ▲ 1421
This ranking reflects AI Listing Jungle's own independent scoring methodology and is not an endorsement by Capacity or its company. How Our Rankings Work
Frequently Asked Questions
Capacity pricing?
Quote; reported from about $25,000 a year.
Is AI extra?
Core AI is included; Agent Assist is usage-based.
Free trial?
None on the page.
Tiers?
Core, Pro, Enterprise.
Our Take
A capable support automation suite.
Get a usage estimate.
Capacity Alternatives
Capacity Comparisons
Ready to try Capacity?
Visit the official website to get started.
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