Helpshift
helpshift.com
Digital customer service platform for apps and games with AI.
Quick Information
- Category:
- Customer Support
- Pricing:
- Contact Sales
- Platforms:
- Web, SDK, iOS, Android
- Free Plan:
- No
- API Available:
- Yes
- Last Verified:
- October 2026
What Is Helpshift?
Helpshift is a digital customer service platform for apps and games, repositioned in 2026 as an AI-native player engagement platform. Helpshift's own pricing page, read directly, shows no prices or plan names, only Request Pricing, and says pricing is solution-based and modular rather than fixed plans. The inputs it lists are interaction volume, which solutions you activate among Support, Engagement, Trust and Safety, and Community, which capabilities you use among technology, AI and human services, and geography and language coverage. It mentions no free tier or trial, so treat it as contact sales. A Game Developer piece dated April 20, 2026, which was sponsored, says it repositioned as an AI native player engagement platform, and its LLM info page uses the same wording.
The flagship AI product is Care AI, a team of specialist agents built for gaming support, and 2026 updates include User Hub for passing live user context and Proactive Engagement for targeted in-app and push messages. Keywords Studios acquired Helpshift in late 2022, with reports putting the deal at $75 million, and Helpshift keeps its own brand as a subsidiary. Keywords product heads spoke at GDC in March 2026. I found no sign of a shutdown, but the coverage is mostly company-sponsored and I found no independent reporting on the company's financial health. A third-party review site lists the paid tool as starting from custom.
Helpshift suits game studios and app publishers that want in-app support, player engagement and trust and safety in one place. Compare Capacity, Podium and SoundHound. Browse the Customer Support tools directory for more.
What Can You Use Helpshift For?
In-app player support
Games and apps.
AI agents for gaming support
Care AI.
Helpshift Features
- Care AI agents — Specialist team.
- User Hub and Proactive Engagement — 2026 updates.
- Owned by Keywords Studios — Since late 2022.
Who Is Helpshift For?
- Game studios — Player support.
- App publishers — In-app messaging.
Helpshift Pros & Limitations
What We Like
- Gaming specialisation
- AI agents
- Modular solutions
Limitations
- No public pricing
- Coverage mostly company-sponsored
- Modular pricing is complex
Helpshift Pricing
| Plan | Price | Main Features |
|---|---|---|
| Modular solutions (Support, Engagement, Trust & Safety, Community) | Request pricing | By volume, solutions, AI and human services, languages |
Pricing was last verified October 2026. Check the official website for the latest pricing.
AI Listing Jungle Ranking
- Global Rank:
- #1881
- Overall Score:
- 0.0/100
- Monthly Users:
- –
- Rank Change:
- ▼ 108
This ranking reflects AI Listing Jungle's own independent scoring methodology and is not an endorsement by Helpshift or its company. How Our Rankings Work
Frequently Asked Questions
Pricing?
Modular; request pricing.
Who owns Helpshift?
Keywords Studios.
What is Care AI?
Its AI agent team for gaming support.
Free trial?
None stated.
Our Take
A focused gaming support platform adding AI.
Scope the modules.
Helpshift Alternatives
Helpshift Comparisons
Ready to try Helpshift?
Visit the official website to get started.
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