Quick Information
- Category:
- Sales & Revenue
- Pricing:
- Freemium
- Platforms:
- Web
- Free Plan:
- Yes
- API Available:
- Yes
- Last Verified:
- October 2026
What Is Zoho CRM?
Zoho CRM is an affordable CRM with a Zia AI assistant. Sources are unusually consistent on pricing. A free edition covers up to three users with leads, deals, basic workflows, reports and a mobile app. Paid plans billed annually are Standard at $14 per user per month, Professional at $23, Enterprise at $40 and Ultimate at $52, rising on monthly billing to about $20, $35, $50 and $65. The annual discount is variously put at around 20%, 20% to 30%, and up to 34%.
Zia AI placement is the main disagreement. Most sources place the full Zia sales assistant at Enterprise and above, one says AI agents are in the Standard feature list while the full assistant stays Enterprise-only, and another says Standard offers only basic Zia agents. Zia is not part of the free edition. These are US list rates, Zoho geo-prices by location, and local taxes are added, so confirm on Zoho's pricing page before buying.
Zoho CRM suits small and mid-size businesses, especially those already using other Zoho apps. Compare HubSpot Sales Hub, Freshsales and Insightly. Browse the Sales & Revenue tools directory for more.
What Can You Use Zoho CRM For?
Small business CRM
Leads, deals and pipelines.
AI assistance
Zia on higher tiers.
Zoho ecosystem
Fits with other Zoho apps.
Zoho CRM Features
- Free edition — Up to 3 users.
- Zia AI — Full assistant at Enterprise and above.
- Annual discount — 20% to 34%, per source.
Who Is Zoho CRM For?
- Small and mid-size businesses — Low cost per seat.
- Zoho app users — Ecosystem fit.
Zoho CRM Pros & Limitations
What We Like
- Free edition
- Low prices that sources agree on
- Four clear tiers
Limitations
- Full Zia AI needs Enterprise
- Prices vary by location
- Source detail on Zia in Standard conflicts
Zoho CRM Pricing
| Plan | Price | Main Features |
|---|---|---|
| Free | $0 | Up to 3 users, leads, deals, basic workflows, reports, mobile app |
| Standard | $14/user/month annual (about $20 monthly) | Core CRM; basic Zia agents per one source |
| Professional | $23/user/month annual (about $35 monthly) | More automation |
| Enterprise | $40/user/month annual (about $50 monthly) | Full Zia AI sales assistant |
| Ultimate | $52/user/month annual (about $65 monthly) | Top tier |
Pricing was last verified October 2026. Check the official website for the latest pricing.
AI Listing Jungle Ranking
- Global Rank:
- #1745
- Overall Score:
- 0.0/100
- Monthly Users:
- –
- Rank Change:
- ▼ 374
This ranking reflects AI Listing Jungle's own independent scoring methodology and is not an endorsement by Zoho CRM or its company. How Our Rankings Work
Frequently Asked Questions
Is Zoho CRM free?
Yes, a free edition covers up to three users.
How much does it cost?
Standard $14, Professional $23, Enterprise $40 and Ultimate $52 per user per month billed annually.
Which plan has Zia AI?
The full assistant is on Enterprise and above, per most sources.
Is monthly billing more expensive?
Yes, about $20, $35, $50 and $65.
Our Take
Zoho CRM gives more per dollar than most rivals.
Check Zia coverage on the tier you plan to buy.
Zoho CRM Alternatives
Zoho CRM Comparisons
Ready to try Zoho CRM?
Visit the official website to get started.
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