HelpCrunch
helpcrunch.com
Customer communication platform with chat and email.
Quick Information
- Category:
- Customer Support
- Pricing:
- Contact Sales
- Platforms:
- Web
- Free Plan:
- No
- API Available:
- Yes
- Last Verified:
- October 2026
What Is HelpCrunch?
HelpCrunch is a customer communication platform that combines live chat, email, a knowledge base and AI agents. My attempt to read HelpCrunch's pricing page returned a 404, so I could not verify prices from the official site and I list pricing as contact sales, with other figures labelled as reported. Third-party breakdowns, citing the pricing page, give consistent numbers: Basic at about $12 per seat a month and Pro at about $20 per seat, both billed annually, and Unlimited at about $495 a month, with monthly billing at roughly $15, $25 and $619. Older directory listings show $15 and $25 per user, so the figures may have changed. Basic and Pro scale by team size up to 20 members, and Unlimited allows unlimited members.
HelpCrunch's own documentation says the chatbot and AI agents are not part of Basic and are included from Pro. Pro includes 5 AI agents and 50 AI conversations a month and Unlimited includes unlimited agents and 100 conversations, with 200 and 500 data sources, according to the docs page as summarised in search results. Extra conversation packs are third-party estimated at about $23 a month per 100 on annual billing, rising steeply for larger volumes. Because AI conversations are capped and metered separately, the effective cost of AI support can exceed the seat price. I saw no ownership news and no sign of discontinuation, but confirm all numbers with the vendor.
HelpCrunch suits small teams that want chat, email and a basic AI agent in one tool. Compare Crisp, Tidio and LiveAgent. Browse the Customer Support tools directory for more.
What Can You Use HelpCrunch For?
Live chat and email support
One inbox.
AI agent answers
Pro and up.
HelpCrunch Features
- AI agents on Pro and Unlimited — Per the docs.
- Data sources for AI — 200 or 500.
- Conversation add-on packs — Extra AI usage.
Who Is HelpCrunch For?
- Small support teams — All-in-one.
- SaaS startups — Chat plus email.
HelpCrunch Pros & Limitations
What We Like
- Combined chat and email
- AI agents on Pro
- Low seat price (reported)
Limitations
- Official pricing unreadable here
- AI conversations are capped
- Third-party prices may be stale
HelpCrunch Pricing
| Plan | Price | Main Features |
|---|---|---|
| Basic (reported) | About $12 per seat/month annually, ~$15 monthly; unverified | No AI agents |
| Pro (reported) | About $20 per seat/month annually, ~$25 monthly; unverified | 5 AI agents; 50 AI conversations a month |
| Unlimited (reported) | About $495/month annually, ~$619 monthly; unverified | Unlimited agents; 100 AI conversations |
Pricing was last verified October 2026. Check the official website for the latest pricing.
AI Listing Jungle Ranking
- Global Rank:
- #1947
- Overall Score:
- 0.0/100
- Monthly Users:
- –
- Rank Change:
- ▲ 13
This ranking reflects AI Listing Jungle's own independent scoring methodology and is not an endorsement by HelpCrunch or its company. How Our Rankings Work
Frequently Asked Questions
HelpCrunch price?
Reported $12-$20 per seat; confirm.
AI on Basic?
No, per the docs.
AI conversations?
50 on Pro, 100 on Unlimited.
Verified?
No, the pricing page returned 404.
Our Take
A friendly chat and email tool.
Verify prices and AI limits.
HelpCrunch Alternatives
HelpCrunch Comparisons
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