Document360
document360.com
AI-powered knowledge base software for customer self-service.
Quick Information
- Category:
- Customer Support
- Pricing:
- Contact Sales
- Platforms:
- Web
- Free Plan:
- No
- API Available:
- Yes
- Last Verified:
- October 2026
What Is Document360?
Document360 is knowledge base software with an AI layer for customer self-service. Document360's own pricing page, read directly, shows no prices and says customised pricing built around your needs, with the FAQ saying it prices around your specific configuration. Price drivers listed are team accounts, workspaces, languages, SSO and security, the knowledge base privacy model and AI Premium Suite usage, and it directs you to a form to speak to the team, with no free tier or trial stated. So treat it as contact sales. The AI Chatbot is marked as an add-on and AI Premium Suite as an optional add-on, while Eddy AI features are described as included with your plan. Third-party sources say Professional, Business and Enterprise have been quote-only since late 2024.
Legacy list prices from older sources conflict: Professional at about $149 or $199 per project a month and Business at about $299, with current estimates of $199 to $249 and $399 to $499 and Enterprise around $799 or more per project a month. They are not vendor-published. Sources disagree on Eddy AI access too: one says the chatbot is a Business and Enterprise add-on and not available on Professional at any price, another says Ask Eddy AI search is on Business and above. SSO and SCIM are reportedly Enterprise-only. Because AI is metered as an add-on, get the chatbot and Premium Suite costs in the quote up front.
Document360 suits support and product teams that need a structured knowledge base with AI search. Compare Helpjuice, Pylon and Zoho Desk. Browse the Customer Support tools directory for more.
What Can You Use Document360 For?
Customer-facing knowledge base
Self-service.
AI search and chatbot over docs
Eddy AI.
Document360 Features
- Eddy AI features in plan — Per the page.
- AI Chatbot add-on — Extra cost.
- SSO and SCIM on Enterprise — Reported.
Who Is Document360 For?
- SaaS support and docs teams — Structured KB.
- Enterprises — Security features.
Document360 Pros & Limitations
What We Like
- Mature knowledge base
- AI search
- Enterprise security
Limitations
- No public pricing
- AI add-ons cost extra
- Eddy tier access unclear
Document360 Pricing
| Plan | Price | Main Features |
|---|---|---|
| Professional, Business, Enterprise | Customised quote (no prices on the page); third-party estimates $199-$799+ per project per month | AI Chatbot and AI Premium Suite are add-ons |
Pricing was last verified October 2026. Check the official website for the latest pricing.
AI Listing Jungle Ranking
- Global Rank:
- #1889
- Overall Score:
- 0.0/100
- Monthly Users:
- –
- Rank Change:
- ▼ 87
This ranking reflects AI Listing Jungle's own independent scoring methodology and is not an endorsement by Document360 or its company. How Our Rankings Work
Frequently Asked Questions
Document360 price?
Customised quote.
Is the AI chatbot included?
It is an add-on.
Free trial?
Not stated.
What drives price?
Accounts, workspaces, languages, SSO, AI usage.
Our Take
A solid KB with metered AI.
Clarify add-on costs.
Document360 Alternatives
Document360 Comparisons
Ready to try Document360?
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