Zoho Desk
zoho.com
Customer service software with Zia AI assistant.
Quick Information
- Category:
- Customer Support
- Pricing:
- Freemium
- Platforms:
- Web
- Free Plan:
- Yes
- API Available:
- Yes
- Last Verified:
- October 2026
What Is Zoho Desk?
Zoho Desk is customer service software with the Zia AI assistant. Zoho's own pricing page, read directly, has a monthly or yearly toggle saving up to 34%, a currency selector, and showed rupee prices when fetched. The yearly figures are Express at ₹420 per user a month billed annually, Standard at ₹800, Professional at ₹1,400 and Enterprise at ₹2,400, with a Request a Price Quote link. A Free Edition is free forever for three user licences, there is a 15-day free trial without a card, and light agents cost ₹345 a month. Express lists AI Agents with up to 30 million free tokens a month and Generative AI on a bring-your-own-key basis with your own OpenAI or DeepSeek key. Prices differ by currency and region, so check your own country's page.
Third-party sources quote the US-dollar annual prices as Express $7, Standard $14, Professional $23 and Enterprise $40 per agent a month, with monthly billing around $9, $20, $35 and $50. Where Zia sits is disputed: several sources say the full assistant starts at Professional with telephony and Blueprints, while others say it is Enterprise-only, and most place Answer Bot at Standard. One source says AI is bundled into paid plans with a usage token allowance rather than an add-on. Because the yearly discount is large, monthly billing is much pricier. Confirm which tier includes the AI you need before committing.
Zoho Desk suits small and mid-size teams, especially those already in the Zoho suite. Compare Re:amaze, HubSpot Service Hub and Crisp. Browse the Customer Support tools directory for more.
What Can You Use Zoho Desk For?
Customer ticketing and helpdesk
Multichannel.
AI assistant (Zia) and AI agents
Tiered.
Zoho Desk Features
- Free Edition for 3 agents — Forever.
- Light agents — Cheaper seats.
- Bring-your-own-key generative AI — OpenAI or DeepSeek.
Who Is Zoho Desk For?
- Zoho suite users — Integration.
- Small support teams — Free tier.
Zoho Desk Pros & Limitations
What We Like
- Free plan
- Low per-agent prices
- Zoho ecosystem
Limitations
- Prices vary by region
- Zia tier placement unclear
- Monthly billing costs more
Zoho Desk Pricing
| Plan | Price | Main Features |
|---|---|---|
| Free Edition | Free forever | Three user licences |
| Express / Standard | ₹420 / ₹800 per user per month billed annually (about $7 / $14 per third parties) | Express includes AI Agents with 30M free tokens |
| Professional / Enterprise | ₹1,400 / ₹2,400 per user per month billed annually (about $23 / $40) | Request a price quote; Zia placement disputed |
| Trial | 15 days, no card | Light agents ₹345 a month |
Pricing was last verified October 2026. Check the official website for the latest pricing.
AI Listing Jungle Ranking
- Global Rank:
- #1141
- Overall Score:
- 26.3/100
- Monthly Users:
- –
- Rank Change:
- ▲ 661
This ranking reflects AI Listing Jungle's own independent scoring methodology and is not an endorsement by Zoho Desk or its company. How Our Rankings Work
Frequently Asked Questions
Is Zoho Desk free?
Yes, for three agents.
Trial?
15 days, no card.
Currency?
The page I read showed rupees.
Where is Zia?
Professional or Enterprise, sources differ.
Our Take
A good-value helpdesk with a real free tier.
Check your regional prices.
Zoho Desk Alternatives
Zoho Desk Comparisons
Ready to try Zoho Desk?
Visit the official website to get started.
Visit Official WebsiteAI Listing Jungle is an independent AI tools directory. Product names, logos, and trademarks belong to their respective owners.