HubSpot Service Hub
hubspot.com
Customer service software with AI agents inside HubSpot.
Quick Information
- Category:
- Customer Support
- Pricing:
- Freemium
- Platforms:
- Web
- Free Plan:
- Yes
- API Available:
- Yes
- Last Verified:
- October 2026
What Is HubSpot Service Hub?
HubSpot Service Hub is customer service software with AI agents built into HubSpot's CRM. HubSpot's own pricing page, read directly, lists Free at $0 for up to 2 users with no card. Starter shows $7 and $20 per seat a month under pay annually and pay monthly labels, though the page does not clearly say which is which, with 500 HubSpot credits. Professional shows $90 and $100 per seat a month with 3,000 credits plus a one-time onboarding fee of $1,500. Enterprise is $150 per seat a month through Talk to Sales, with 5,000 credits and a one-time onboarding fee of $3,500. A 14-day unlimited free access to Customer Agent comes when you buy at least one Professional or Enterprise seat. Billing is per seat per month with a credits layer for AI features.
Third-party sources say Breeze Customer Agent is available only on Professional and Enterprise and, since April 14, 2026, costs 50 credits, about $0.50, per resolved conversation, down from $1.00, with extra credits at $9 per 1,000 on annual billing. Smart properties and AI workflow actions also use credits, so AI usage adds to the seat cost, and older sources round Starter to $15 to $20. The onboarding fees are easy to miss, and a team of ten on Professional pays $900 a month plus $1,500 upfront before credits.
HubSpot Service Hub suits teams already on HubSpot who want service, ticketing and AI agents in one CRM. Compare Salesforce Service Cloud, Crisp and LiveChat. Browse the Customer Support tools directory for more.
What Can You Use HubSpot Service Hub For?
Customer service ticketing
In HubSpot CRM.
AI Customer Agent
Credit-based.
HubSpot Service Hub Features
- Breeze Customer Agent — Professional and Enterprise.
- HubSpot Credits — AI usage meter.
- Onboarding fees — $1,500 and $3,500.
Who Is HubSpot Service Hub For?
- HubSpot CRM users — One platform.
- Growing support teams — Scalable tiers.
HubSpot Service Hub Pros & Limitations
What We Like
- Free tier
- Deep CRM integration
- AI agent included on higher tiers
Limitations
- Onboarding fees
- Per-seat costs add up
- Starter pricing labels unclear
HubSpot Service Hub Pricing
| Plan | Price | Main Features |
|---|---|---|
| Free | $0 for up to 2 users | No card |
| Starter | From $7 per seat per month ($20 on the other billing option) | 500 HubSpot credits |
| Professional | $90-$100 per seat per month | 3,000 credits; $1,500 onboarding; Customer Agent trial |
| Enterprise | $150 per seat per month | 5,000 credits; $3,500 onboarding; Talk to Sales |
Pricing was last verified October 2026. Check the official website for the latest pricing.
AI Listing Jungle Ranking
- Global Rank:
- #1381
- Overall Score:
- 12.9/100
- Monthly Users:
- –
- Rank Change:
- ▲ 400
This ranking reflects AI Listing Jungle's own independent scoring methodology and is not an endorsement by HubSpot Service Hub or its company. How Our Rankings Work
Frequently Asked Questions
Is Service Hub free?
Yes, for 2 users.
Professional price?
About $90 per seat a month.
Customer Agent cost?
About 50 credits per resolved conversation per third parties.
Onboarding?
$1,500 or $3,500 one time.
Our Take
Strong if you already use HubSpot.
Plan for onboarding and credits.
HubSpot Service Hub Alternatives
HubSpot Service Hub Comparisons
Ready to try HubSpot Service Hub?
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