Salesforce Service Cloud
salesforce.com
Customer service platform with built-in AI agents.
Quick Information
- Category:
- Customer Support
- Pricing:
- Free Trial
- Platforms:
- Web
- Free Plan:
- No
- API Available:
- Yes
- Last Verified:
- October 2026
What Is Salesforce Service Cloud?
Salesforce Service Cloud, now marketed as Agentforce Service, is a customer service platform with built-in AI agents. Salesforce's own pricing page, read directly, lists Starter Suite at $25 per user a month, billed monthly or annually with transaction fees applying, Pro Suite at $100 billed annually with a contract, Core at $195, Advanced at $395 and Max at $550 billed annually, with Max through Contact Us and including 2.75 million Flex Credits per organisation per year. Each of the lower editions offers a free trial. Agentforce for Service, Casey the help agent and access to outcome-based pricing are listed as available for purchase, Enhanced Messaging is an additional $75 per user a month, and Next Best Action allows 5,000 requests per user a month. Billing is per user per month.
Older sources describe Enterprise at $165 to $175 and Unlimited at $330 to $350, and Agentforce 1 Service at $550, which have been replaced by the page's newer Core and Advanced editions. Agentforce usage is largely sold as Flex Credits, with one source citing $500 per 100,000 credits, and a vendor claim that Agentforce costs $2 per conversation may be an estimate, since Salesforce does not publish a flat rate. Agentforce for Service requires a Service Cloud subscription. Total cost depends on seats, AI usage and implementation, so enterprises typically budget well above the seat price.
Salesforce Service Cloud suits large organisations that need deep customisation and AI agents at scale. Compare HubSpot Service Hub, LiveChat and Capacity. Browse the Customer Support tools directory for more.
What Can You Use Salesforce Service Cloud For?
Enterprise case management
Service.
AI agents for service
Agentforce.
Salesforce Service Cloud Features
- Agentforce for Service — Available for purchase.
- Flex Credits — Consumption model.
- Per-user editions — Five tiers.
Who Is Salesforce Service Cloud For?
- Large enterprises — Customisation.
- Salesforce customers — Platform fit.
Salesforce Service Cloud Pros & Limitations
What We Like
- Very customisable
- Published edition prices
- AI agents built in
Limitations
- Costs rise quickly with add-ons
- Edition names changed
- Agentforce usage priced separately
Salesforce Service Cloud Pricing
| Plan | Price | Main Features |
|---|---|---|
| Starter Suite | $25 per user per month | Starting price; transaction fees; free trial |
| Pro Suite | $100 per user per month billed annually | Contract required |
| Core / Advanced | $195 / $395 per user per month billed annually | Free trial |
| Max | $550 per user per month billed annually | 2.75M Flex Credits per org per year; contact us |
Pricing was last verified October 2026. Check the official website for the latest pricing.
AI Listing Jungle Ranking
- Global Rank:
- #1441
- Overall Score:
- 10.2/100
- Monthly Users:
- –
- Rank Change:
- ▲ 341
This ranking reflects AI Listing Jungle's own independent scoring methodology and is not an endorsement by Salesforce Service Cloud or its company. How Our Rankings Work
Frequently Asked Questions
Service Cloud price?
From $25 up to $550 per user a month.
Is Agentforce included?
Available for purchase; Max includes Flex Credits.
Free trial?
Offered on the lower editions.
Enhanced Messaging?
$75 per user a month extra.
Our Take
The enterprise standard with a new AI layer.
Budget beyond the seat price.
Salesforce Service Cloud Alternatives
Salesforce Service Cloud Comparisons
Ready to try Salesforce Service Cloud?
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