Kayako
kayako.com
Customer service helpdesk with unified messaging.
Quick Information
- Category:
- Customer Support
- Pricing:
- Contact Sales
- Platforms:
- Web, Email, Chat widget
- Free Plan:
- No
- API Available:
- Yes
- Last Verified:
- October 2026
What Is Kayako?
Kayako is a customer service helpdesk that now leads with Kay, an AI support agent priced per resolution. Kayako's own pricing page, read directly, is headlined $1 per resolved ticket in US dollars, with no seat fees or setup fees, payment only when Kay actually resolves the issue and no charge for escalations or partial resolutions. It also offers Kayako One, a full helpdesk with AI built in and white-glove onboarding, including a unified inbox, ticketing, knowledge base, live chat widget, automation rules and reporting, but the price is by talking to an expert. Kay can be added to an existing helpdesk too. No free tier or trial is stated, and the footer shows ESW Operations, LLC with a 2026 copyright and no sunset or acquisition notice, though a Kayako Classic page is linked that I did not read.
Kay is described as taking actions such as processing refunds, creating accounts, sending labels, updating orders and resetting passwords, across email and chat, and the page claims a 68% AI resolution rate and $1 versus $4.60 cost per resolution, both vendor claims. Integrations named are Slack, Stripe, Shopify, Zendesk, Salesforce, Twilio, HubSpot and an API, the company claims over 300 customers, and it states SOC 2 compliance. Because billing is per resolution, cost scales with volume and with how often Kay really resolves tickets, so ask how a resolution is defined and audited.
Kayako suits support teams that want to pay only for AI-resolved tickets. Compare Dixa, Chatwoot and Siena AI. Browse the Customer Support tools directory for more.
What Can You Use Kayako For?
AI ticket resolution
Action-taking agent.
Helpdesk with unified inbox
Kayako One.
Kayako Features
- Pay per resolution — $1 each.
- Actions like refunds and resets — Via integrations.
- SOC 2 compliance — Per the site.
Who Is Kayako For?
- Support leaders — Outcome-based pricing.
- E-commerce support — Order actions.
Kayako Pros & Limitations
What We Like
- Outcome-based pricing
- No seat fees for Kay
- Works with existing helpdesks
Limitations
- Platform pricing not shown
- Resolution claims are vendor reported
- No trial stated
Kayako Pricing
| Plan | Price | Main Features |
|---|---|---|
| Kay AI agent | $1 per resolved ticket | No seat or setup fees; no charge for escalations |
| Kayako One platform | Talk to an expert; no price shown | Helpdesk with AI and onboarding |
Pricing was last verified October 2026. Check the official website for the latest pricing.
AI Listing Jungle Ranking
- Global Rank:
- #1939
- Overall Score:
- 0.0/100
- Monthly Users:
- –
- Rank Change:
- ▲ 11
This ranking reflects AI Listing Jungle's own independent scoring methodology and is not an endorsement by Kayako or its company. How Our Rankings Work
Frequently Asked Questions
Kayako price?
$1 per resolved ticket for Kay.
Seat fees?
None for Kay.
Helpdesk price?
Contact for Kayako One.
Compliance?
SOC 2.
Our Take
An interesting outcome-based AI model.
Ask how resolutions are counted.
Kayako Alternatives
Kayako Comparisons
Ready to try Kayako?
Visit the official website to get started.
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