Medallia

Medallia is an enterprise customer and employee experience management platform with AI for text, speech and survey analytics. Medallia's own pricing page, read directly, shows no prices, describing transparent, flexible pricing based on an Experience Data Record model in annual tiers, with a Talk to Sales call to action. An experience data record is all data tied to one discrete interaction between a customer or employee and a company, and the pricing includes unlimited users, all analytics on that data, workflows, security and self-service. The page publishes no plan names, currency or period, and mentions no free tier or trial, so I list pricing as contact sales.

AI features named are Medallia AI, text analytics, speech analytics, acoustic analytics, survey analytics, AI that takes action and Ask Now. Signals come from surveys, speech, social, digital and video, supported by an integration layer, developer portal, admin suite, mobile apps and sandboxes. The footer reads Medallia, Inc. 2026, with an Experience '27 event scheduled for Las Vegas in February 2027 and an active newsroom. The page does not say whether the company is private or public, and I did not verify ownership elsewhere. Because tiers are tied to volumes of interaction data, scoping the records you will capture is the key to an accurate quote.

Medallia suits large enterprises running experience programmes across customers and employees. Compare Thematic, Chattermill and Enterpret. Browse the Customer Support tools directory for more.

Customer experience programmes

Surveys to action.

Speech and text analytics

Contact centre calls.

Medallia pricing?

Annual tiers by data record; talk to sales.

User limits?

Unlimited users.

AI?

Medallia AI across text, speech, surveys.

Free trial?

None mentioned.