SentiSum

SentiSum is an AI platform that analyses customer tickets, calls, chats, surveys and reviews to find root causes and trends. SentiSum's own pricing page, read directly, shows no prices, currency or period, headlining one annual partnership with Book a Demo. It promises unlimited users and says you add agents when ready, with no per-ticket metering, though the homepage FAQ says pricing scales with channels, users and ticket volume, which contradicts the pricing page, so ask which applies. Add-ons are a Quality Agent, an Automation Agent, an MCP server and your own agents, all priced separately and scoped per agent. The page offers a free audit on your data first and a walk-away right in the first 90 days, a scoped free evaluation on a slice of your conversations, and the homepage has a Start Free Trial button I did not open. I therefore list pricing as contact sales.

Products include the Kyo AI engine, an Insights Agent that answers plain-English questions with root cause and dollar impact, an Early Warning Agent for anomaly detection, a Quality Agent that scores conversations and predicts CSAT, and an MCP server for Claude or ChatGPT. Integrations include Zendesk, Freshdesk, Intercom, Dixa, Gorgias and SurveyMonkey, plus Salesforce, Trustpilot, Snowflake and Microsoft Fabric, with output to Slack, Teams or Copilot. It claims over 50 CX teams and a 4.8 G2 average, both self-reported, shows a 2026 copyright and a hiring page, and no ownership news.

SentiSum suits CX and support leaders who want automated insight from large volumes of feedback. Compare Enterpret, Medallia and Chattermill. Browse the Customer Support tools directory for more.

Customer feedback analytics

Root-cause insights.

Support quality scoring

Predicted CSAT.

SentiSum pricing?

Annual partnership by quote.

Free trial?

Free audit; trial button on homepage.

Users?

Unlimited, per the pricing page.

Integrations?

Zendesk, Intercom, Gorgias, more.