Yuma AI

Yuma AI is an AI support automation platform built for Shopify merchants. Yuma's own pricing page, read directly, shows no dollar prices and no plan names. It describes outcome-based pricing, pay only when Yuma fully resolves a ticket, with brands paying for customer conversations the AI fully resolves, and offers a free 30-day trial on real ticket data. It needs a demo or qualification to estimate a price, and shows no AI add-on pricing, so treat it as contact sales. Yuma's comparison pages cite a median of $0.74 per resolved ticket depending on volume, with no platform fee and no per-agent cost. One review describes illustrative annual plans of about $14,400 a year for 12,000 resolutions, around $1.20 each, about $40,000 for roughly $0.83 each and about $90,000 for roughly $0.75 each, each with a 12-month commitment, which I could not confirm on the site.

Yuma bills only for full resolutions, meaning tickets handled start to finish with no human involved and counted once per ticket, and escalations are not charged. The Shopify App Store listing says the app is free to install with additional charges, and a monthly fee including a package of automated tickets with overage fees, which hints at a different packaging. Automation claims differ: one customer cites 89% or more verified automation, while the Shopify listing claims 50% or more. Gorgias AI is reportedly about $0.90 to $1.00 per resolution for comparison. Ask about the 12-month commitment and overage terms.

Yuma AI suits Shopify brands with steady ticket volume who want pay-per-resolution pricing. Compare Siena AI, Lorikeet and Capacity. Browse the Customer Support tools directory for more.

E-commerce support automation

Shopify.

Pay-per-resolution AI agents

Outcome-based.

How is Yuma priced?

Per fully resolved ticket.

Typical rate?

Vendor-cited median about $0.74.

Free trial?

30 days on real tickets.

Are escalations charged?

No.