Enchant
enchant.com
Helpdesk software with AI features for small teams.
Quick Information
- Category:
- Customer Support
- Pricing:
- Freemium
- Platforms:
- Web
- Free Plan:
- Yes
- API Available:
- Yes
- Last Verified:
- October 2026
What Is Enchant?
Enchant is helpdesk software for small teams, with AI features including Enchant AI. Enchant's own pricing page, read directly, shows a Free plan for up to 2 users with no card and a paid plan at $20 per user a month, billed monthly with no annual contracts. The FAQ says you can try the paid plan free for 30 days. Add-ons are Advanced Security at $5 per user a month, Enchant AI Standard at $30 per 500 customers helped, and removing branding at $50 a month. Enchant AI Agent Beta and Campaigns Beta are available at no cost while in beta, with the AI Agent free to Enchant AI Standard customers. Enchant's help centre says AI comes in two variants: Starter, free to all users with basic functionality and strict usage limits, and Standard, a paid add-on billed as a flat fee based on the average number of customers helped over the past three months.
Third-party sources disagree on seat pricing, with some listing about $15 per user and others $20, and one saying there is no public pricing, so the $20 on the page is the one to use. Clonepartner reports basic AI features such as reply suggestions and summarisation but no native agent that auto-resolves tickets, which predates the AI Agent beta mentioned on the page. Because the AI fee is tied to customers helped, a busy shop pays more as support volume grows. For tiny teams, the free two-user plan is a real way to start.
Enchant suits small teams and solo operators wanting an affordable helpdesk with optional AI. Compare Hiver, Re:amaze and Zoho Desk. Browse the Customer Support tools directory for more.
What Can You Use Enchant For?
Small-team helpdesk
Shared inbox.
AI reply suggestions and agent beta
Add-on.
Enchant Features
- Free plan for 2 users — No card.
- AI priced by customers helped — Flat fee.
- 30-day trial — Paid plan.
Who Is Enchant For?
- Small teams — Cheap helpdesk.
- Solo founders — Free plan.
Enchant Pros & Limitations
What We Like
- Free plan
- No annual contracts
- Transparent add-ons
Limitations
- AI is basic
- AI fee scales with volume
- Third-party seat prices differ
Enchant Pricing
| Plan | Price | Main Features |
|---|---|---|
| Free | $0 | Up to 2 users, no card |
| Paid | $20 per user per month billed monthly | 30-day free trial; no annual contracts |
| Enchant AI Standard | $30 per 500 customers helped | AI Starter is free with strict limits; AI Agent beta free to Standard customers |
| Other add-ons | Advanced Security $5/user; remove branding $50/month | Per month |
Pricing was last verified October 2026. Check the official website for the latest pricing.
AI Listing Jungle Ranking
- Global Rank:
- #833
- Overall Score:
- 50.8/100
- Monthly Users:
- –
- Rank Change:
- ▲ 984
This ranking reflects AI Listing Jungle's own independent scoring methodology and is not an endorsement by Enchant or its company. How Our Rankings Work
Frequently Asked Questions
Is Enchant free?
Yes, up to 2 users.
Paid price?
$20 per user a month.
AI cost?
Starter is free; Standard $30 per 500 customers helped.
Trial?
30 days.
Our Take
A friendly low-cost helpdesk.
AI is still light.
Enchant Alternatives
Enchant Comparisons
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