Hiver
hiverhq.com
Shared inbox and helpdesk that works inside Gmail with AI.
Quick Information
- Category:
- Customer Support
- Pricing:
- Free Trial
- Platforms:
- Web, Gmail, Chrome
- Free Plan:
- No
- API Available:
- Yes
- Last Verified:
- October 2026
What Is Hiver?
Hiver is a shared inbox and helpdesk that works inside Gmail, with AI agents and a Copilot. Hiver's own pricing page, titled Plans and pricing for Hiver Omni, was read directly but truncated. It has a toggle for annual or monthly billing and shows Growth at $25 and $35 per user a month, and Pro, marked most popular, at $55 and $65, without labelling which figure is annual. Third-party guides say the lower figures are annual, so Growth is $25 annually or $35 monthly, Pro $55 or $65, and Elite about $85 or $95, and a September 29, 2026 guide says there is no free plan and seats are not sold one at a time. The page says AI features such as AI Agents and Copilot are bundled into Growth, and the only add-on listed is Voice, with no price. A Start Free Trial button is shown, and one guide says the no-cost option is a 7-day Elite trial with no card.
Older tiers confuse the picture: one guide says Hiver's AWS Marketplace listing still sells Lite, Pro and Elite at $19, $49 and $69 a month on a one-month contract, and some pages swap the annual and monthly Growth prices or show Pro at $34, which are stale. Sources say AI QA, AI Insights and Customer Intelligence are exclusive to Elite, every plan starts at a 2-seat minimum and Growth caps at 10 users. I could not see anything past Pro on the page, so confirm Elite details and the seat-bundle rules with Hiver. Compared with full helpdesks, the Gmail-native approach suits teams that live in email.
Hiver suits small and mid-size teams that want a helpdesk without leaving Gmail. Compare Plain, Enchant and Zoho Desk. Browse the Customer Support tools directory for more.
What Can You Use Hiver For?
Shared inbox and helpdesk in Gmail
Email-first.
AI agents and Copilot for replies
Bundled.
Hiver Features
- AI bundled from Growth — Per the page.
- Free trial — Start Free Trial.
- Elite-only AI QA — Reported.
Who Is Hiver For?
- Email-based support teams — Works in Gmail.
- Small and mid-size businesses — Simple setup.
Hiver Pros & Limitations
What We Like
- Gmail-native
- AI included from entry tier
- Free trial
Limitations
- Annual vs monthly prices unlabelled
- Seat minimums
- Older listings show Lite tier
Hiver Pricing
| Plan | Price | Main Features |
|---|---|---|
| Growth | $25-$35 per user per month (annual vs monthly unlabelled on the page) | AI Agents and Copilot bundled; 2-seat minimum reported |
| Pro | $55-$65 per user per month | Most popular |
| Elite (third-party) | About $85-$95 per user per month | AI QA, Insights, Customer Intelligence; 7-day trial reported |
| Voice add-on | Not priced on the page | Add-on |
Pricing was last verified October 2026. Check the official website for the latest pricing.
AI Listing Jungle Ranking
- Global Rank:
- #601
- Overall Score:
- 61.4/100
- Monthly Users:
- –
- Rank Change:
- ▲ 1212
This ranking reflects AI Listing Jungle's own independent scoring methodology and is not an endorsement by Hiver or its company. How Our Rankings Work
Frequently Asked Questions
Hiver price?
From $25 per user a month on annual billing, per third parties.
Free trial?
Yes.
AI included?
AI Agents and Copilot from Growth.
Seat minimum?
Reportedly 2.
Our Take
The best fit for Gmail teams.
Confirm Elite and billing labels.
Hiver Alternatives
Hiver Comparisons
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