Kapture CX

Kapture CX is a Bengaluru-based customer experience platform with agentic AI for support. Kapture's own pricing page, read directly, shows no prices, only Request Pricing and Request Custom Pricing buttons. It says pricing is shaped by product, users, interaction volumes and the AI features you add on, and its FAQ says enterprises choose agent-based, interaction-based or hybrid pricing with annual and multi-year contracts. There is no free tier or trial mentioned, so treat it as contact sales. Third-party listings show an Essential plan at $39 per user per month and higher tiers by quote, with SoftwareSuggest listing Professional and Enterprise at $0 and saying to contact the vendor, and Capterra saying no free trial or free version, which I could not confirm from Kapture's page.

On funding, Kapture raised a $10 million pre-Series B round led by Bajaj Finserv Ventures, with Cactus Venture Partners and India Alternatives, and says it has grown four times since its 2023 Series A and is profitable. Inc42 puts total funding above $20 million. Reported dates for the round differ, June 30, July 9 and July 20, 2026, across outlets, and the money will fund expansion into North America, the Middle East and Southeast Asia plus R&D on its agentic stack. The platform is described as offering AI copilots that resolve consumer queries, assist support teams and derive analytics. Ask which channels and AI modules your quote covers.

Kapture CX suits large consumer-facing companies in India and emerging markets that want a verticalised CX stack. Compare Zoho Desk, Pylon and Capacity. Browse the Customer Support tools directory for more.

Enterprise support automation

Agentic AI.

AI copilots for support teams

Analytics.

Kapture pricing?

Custom quote.

Funding?

$10M pre-Series B led by Bajaj Finserv Ventures.

Free trial?

None stated.

Contract length?

Annual or multi-year.