Respond.io
respond.io
Customer conversation management platform with AI.
Quick Information
- Category:
- Customer Support
- Pricing:
- Free Trial
- Platforms:
- Web, iOS, Android, API
- Free Plan:
- No
- API Available:
- Yes
- Last Verified:
- October 2026
What Is Respond.io?
Respond.io is a customer conversation management platform that unifies messaging channels and adds AI agents. Respond.io's own pricing page, stamped October 23, 2026, states prices in USD with a monthly and yearly toggle. Starter is $99 a month, or $79 billed yearly at $948, with 5 users. Growth is $199, or $159 yearly, with 10 users and the most popular badge. Advanced is $349, or $279 yearly, with 10 users and Talk to Sales. Enterprise is custom with unlimited users. Pricing is based on monthly active contacts starting at 1,000, with overage of $12 per 100 on Growth and $15 on Advanced, extra users at $12, $20 and $24 a month, and a 7-day free trial with no card that gives Growth features for 5 users and 1,000 contacts except broadcasts. WhatsApp fees are not included in any subscription and are topped up separately.
AI features are AI prompts, AI assist and chat summaries on Starter and up, AI agents from Growth, voice-call AI agents and call recording, summary and transcript. AI credits start at 5,000 on Starter, 10,000 on Growth, 20,000 on Advanced and 40,000 on Enterprise, with extra credits at $15 per 1,000 and a hard cap at 200% of the allowance, though the table columns were not fully clear. The FAQ says AI usage is included at no extra cost on Growth and above under fair use. Other items are MCP, a developer API, Zapier, Make, n8n, webhooks, SSO on Advanced and a mobile app. The company was founded in 2017 in Kuala Lumpur, claims more than 10,000 brands, and cites G2 recognition.
Respond.io suits brands selling and supporting through WhatsApp and other messaging channels. Compare Wati, ManyChat and Gupshup. Browse the Customer Support tools directory for more.
What Can You Use Respond.io For?
WhatsApp and omnichannel inbox
Monthly active contacts.
AI agents for conversations
Growth and up.
Respond.io Features
- AI agents incl. voice calls — Growth and up.
- MCP and developer API — Integrations.
- AI credits at $15 per 1,000 — Overage.
Who Is Respond.io For?
- Sales and support teams on messaging — Unified inbox.
- Agencies — Multiple workspaces.
Respond.io Pros & Limitations
What We Like
- Published USD prices
- 7-day trial, no card
- Broad channel list
Limitations
- Contact-based pricing scales fast
- WhatsApp fees extra
- AI credit table ambiguous
Respond.io Pricing
| Plan | Price | Main Features |
|---|---|---|
| Starter | $99/month ($79 billed yearly, $948) | 5 users; 1,000 contacts; 5,000 AI credits; 7-day trial |
| Growth | $199/month ($159 yearly) | 10 users; AI agents; 10,000 AI credits |
| Advanced | $349/month ($279 yearly) | 10 users; SSO; multiple workspaces |
| Enterprise | Custom | Unlimited users; higher API limits |
Pricing was last verified October 2026. Check the official website for the latest pricing.
AI Listing Jungle Ranking
- Global Rank:
- #1940
- Overall Score:
- 0.0/100
- Monthly Users:
- –
- Rank Change:
- ▲ 12
This ranking reflects AI Listing Jungle's own independent scoring methodology and is not an endorsement by Respond.io or its company. How Our Rankings Work
Frequently Asked Questions
Respond.io price?
$99, $199 or $349 a month.
Free trial?
7 days, no card.
Pricing metric?
Monthly active contacts.
WhatsApp fees?
Not included.
Our Take
A strong messaging-first platform.
Model contact volume carefully.
Respond.io Alternatives
Respond.io Comparisons
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